Get expertise for your specific environment
As a long-time leader in personalized support services, HPE Datacenter Care offers relationship-based support, including an assigned account support team for HPE and other technologies. When you have specific IT and business needs, advantage options for HPE Datacenter Care give you expert analysis, assistance migrating from the edge to the cloud, and specialists to assess and tune your IT — mitigating risk, managing security, and staying at peak performance.
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Leverage your assigned HPE account team whenever you need it
Streamline technology, management and operations by partnering with your assigned Account Support Manager (ASM) who has real-world experience across HPE and non-HPE products, and access to specialists to get things done. ASMs are an essential part of our relationship-based support experience and high customer satisfaction.
Focus on your business, not the day to day routine tasks, by relying on one partner for expert help when you need it, based on the way you operate.
Plan, implement, and manage workload placement,
upgrades, and data migration, or to update applications
like SAP HANA.
Assess and tune
Drive faster service delivery and innovation to keep your business ahead of the competition. Our advice and services help your IT team gain more time to focus on innovative projects.
Options for HPE Datacenter Care
Experience and expertise to keep your IT lean, agile and adaptable
HPE Datacenter Care for Multivendor Support
Save time with one place to call and one team for all of your IT, both on-prem and in the cloud. Get the help you need to manage and eliminate interoperability issues, take advantage of strategic partnerships, and create smooth, stable IT that operates at peak performance.
The Prince’s Trust drives value from IT
The UK youth charity helped 56,000 youth last year. A recent merger required bringing together two IT infrastructures, and the Trust wanted to reduce strain on in-house IT resources. It gave the Trust the reason to find and implement an ideal solution.
In a competitive environment, IT had become fundamental to the success of the Trust and needed to become a business enabler. It had to become more mobile, more social, and more connected.
The Trust worked with HPE HPE Pointnext to implement HPE Datacenter Care, a flexible support package that enabled the Trust to choose from a range of reactive and proactive services that matches its unique needs.
"We’ve changed from a service function to a business enabler. IT is now fundamental to the success of the Trust."
The Trust optimized IT resources, improved reactive fix responses times, and established proactive intervention, and can now focus IT resources on new digital and data security projects.