Datacentre Care Service

Personalised data centre support to streamline hybrid IT operations and achieve new levels of security, control, governance and choice.

Data Centre and Hybrid IT Operation Support Services

Make IT a force for business growth

Focus on your business, not “heavy lifting” by relying on one partner for expert help when you need it, tailored to the way you operate.

Streamlined Hybrid IT Data Centre Support Services Datasheet

Simplify Hybrid IT

Hybrid IT promises agility and savings but its implementation can be challenging. HPE Datacentre Care offers a solution based on your unique business requirements and use cases. We streamline Hybrid IT through a personalised service solution that includes operational “building blocks” like proactive service, infrastructure automation and pay-as-you-go capacity. Achieve new levels of hybrid IT security, control, governance and choice.

Manage multiple vendors with one contact

Many different technologies are likely running in your data centre and cloud instances. You seek cost-effective IT operations management, improved speed and agility. HPE Datacentre Care gives you the ability to manage multi vendor IT through a single proactive IT support relationship and a single point of contact. Whether it’s a heterogeneous server farm or storage that relies on more than one disk manufacturer, HPE keeps you in control with efficient vendor management.

Multi Vendor Management with HPE Datacentre Care Services Infographic
Optimal Right Mix Data Centre Infrastructure Hybrid It Services

Liberate your resources for innovation

HPE Datacentre Care helps your IT department become an agent of disruptive innovation by giving you new options for staff and resource allocation. Reset the balance between “keeping the lights on” and strategic, innovative work that drives business outcomes. Achieve faster time to value, enable more developer friendly IT and scale without worrying about capacity. Avoid external disruptions, too. Strategically leverage trends that might otherwise distract you from your goals.


Gain in diagnostic accuracy1


Less unplanned downtime2


Improvement in datacentre operatons3

All-in-one access to support

Unlock all of the benefits of being a Datacentre Care customer.

As a Datacentre Care customer your portal has the following features.

News and alerts

News, recent alerts and security bulletins


Useful tools for your use (Active Health System Viewer, Flexible Capacity Dashboard, Warranty Check, and more)

Account support information

View your reports and IT assets supported as part of your Datacentre Care contract. Get contact information for your Account support team.

Support case management

Submit or manage support cases

Help and how to guides

Technical guides, troubleshooting tips, manuals and more

Use your service credits

Manage your service and education credits

Taking care of today’s IT while planning for tomorrow

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Watch the HPE and Virgin Media Service Relationship Video

Virgin Media engages with HPE for full accountability

How providing the right people at the right time, running data centre support services from start to finish, helped Virgin Media be agile and offer more services to customers.

National Water Company in Saudi Arabia leverages tailored services

How the National Water Company meets its exact data centre support services needs through HPE while building its staff skillsets.

FIS-ASP GmbH hosts SAP with zero downtime

How HPE Datacentre Care supports enables SAP hosting provider to continually surpass already high SLAs.

Accenture aligns hybrid cloud with client needs

How Accenture delivers flexible cloud solutions to its clients through HPE technology and services.

The building blocks of your personalised support plan

Assemble your own unique support plan through a selection of sub-services geared to helping you achieve your data centre and Hybrid IT goals.

Operational Support

Operational Support

HPE Datacentre Care – Operational Support Services

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Flexible Capacity

Flexible Capacity

Get infrastructure capacity on demand to enable agility and economical IT operations.

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Additional Datacentre Care Services

Additional Datacentre Care Services

Specialised data centre care options to support a variety of IT needs.

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Gain new insights into support strategies

Executive support workshop focuses on aligning IT, investment and support.