Foundation Care Services
Simplify your support experience
You deal with virtualised, mobile and cloud technologies that increase complexity and make 24x7 support a necessity. Your IT staff must become specialists in too many areas, taking their focus away from strategic initiatives. HPE Foundation Care Services can help you minimise the time needed to troubleshoot, monitor and remediate issues, while innovating for the future.
HPE Foundation Care offers one place to resolve problems for hardware, firmware and software; get replacement parts and materials; access updates; and take advantage of collaborative support for independent software vendors.
Choose the support that’s right for you
Pick the level of IT infrastructure support coverage that meets your service-level agreement and budgetary requirements. HPE Foundation Care offers five levels of proactive support services designed to meet every need.
The right support experience simplifies IT
Simplify support with 24x7 system monitoring and fast, accurate diagnostics, automatic case creation and parts dispatch1. Make one call to access global support specialists.
Increase control and management
Leverage online visibility into your assets and support status with the HPE Support Centre website. When your devices are connected to HPE, you’ll get alerts and have access to actionable information so that issues can be addressed quickly1.
Prepare for growth
Make full use of resources, budgets and IT talent while advancing your business toward innovative, high-value growth by using our unique combination of automated support and HPE expertise.
The right HPE Foundation Care services
Next-business-day onsite response with coverage for local business hours, standard business days. Service is available nine hours per day between 8:00 a.m. and 5:00 p.m. local time, Monday to Friday, excluding HPE holidays.
24 hours per day, seven days per week including HPE holidays. Networking components will be exchanged within four hours after opening the case; software support is also included. Available for select HPE products; not available on all products.
Exchange the defective component the next business day after the call is opened. Includes software support if necessary. Available for select HPE products.
The right experience drives success
Hospital improves patient outcomes with new network
Wirral University Teaching Hospital’s aging wired network faced escalating maintenance costs and network outages. Its new core-to-edge network solution enables Wirral to meet modern healthcare expectations and support future growth.
JSC Ingenium gets rapid technical support
JSC Ingenium, an innovative provider of core network platforms for mobile operators, leverages 24/7 infrastructure monitoring and rapid expert technical support to get component replacement within four hours of opening a case.
Pittsburgh Supercomputing Center democratises HPC-as-a-service
PSC installed new supercomputing systems to empower research communities that previously had not used HPC. The uniquely flexible and interoperable systems leverage interactivity, parallel computing, Spark and Hadoop.
Get started simplifying your support
Learn more about the benefits of HPE Foundation Care and how it can support your business success.
Department of Transportation drives service improvements
Case Study : GE Healthcare delivers life-saving medical technology that fits hospital budgets and resources.
GE Healthcare delivers life-saving medical technology that fits hospital budgets and resources.
Underpin your digital transformation with HPE Operational Services
1. Devices need to be connected to HPE for these benefits and more.