Data sheet
HPE StoreOnce Catalyst Solution Backup Service
HPE Lifecycle Event Services
HPE StoreOnce Catalyst Solution Service provides implementation and verification of the backup and remote copy features of HPE StoreOnce Catalyst functionality.
This service provides the architecture, design, implementation, and testing services necessary to deploy increased functionality to branch offices or to move data between data centers on your HPE StoreOnce environment. The service also provides comprehensive implementation and test plans utilizing HPE StoreOnce Catalyst, which combines scale-out storage design with HPE StoreOnce federated technology. HPE StoreOnce Catalyst software for HPE StoreOnce Backup allows clients to deduplicate data on media servers or backup servers before it is transferred to a centralized HPE StoreOnce Backup system.
The service is offered at three service levels, ranging from basic installation to more comprehensive implementation, which can be tailored to meet the specific needs of your storage environment.
Level 1 service, which provides setup of HPE StoreOnce Catalyst, creates up to five Catalyst or Catalyst Cloud Bank Storage stores on a StoreOnce single-node or multinode appliance. As part of this service, Hewlett Packard Enterprise will take you through the HPE StoreOnce Catalyst features and prepare your organization to architect and deploy the HPE StoreOnce Catalyst design into your production environment and explain how to build and enhance Catalyst stores.
Level 2 service, which includes all the features of the Level 1 service, provides your organization with HPE StoreOnce Catalyst architecture workshops and deploys a limited or partial implementation of the solution’s design into your production environment to set up Catalyst replication at up to five locations (of which four are remote locations) for one StoreOnce single-node or multinode appliance per location.
Level 3 service, which includes all the features of the Level 2 service, provides your organization with a custom Statement of Work (SOW) to include specific customer requirements. This service level includes HPE StoreOnce Catalyst architecture workshops and deploys a custom design or redesign of your production backup environment.
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This service includes implementation of HPE StoreOnce Catalyst software in your storage environment, according to Hewlett Packard Enterprise quality standards, by a trained service specialist and provides:
- Delivery of the service at a mutually scheduled time
- Availability of a Hewlett Packard Enterprise service specialist to answer basic questions during the delivery of this service
- Basic installation and configuration
- Reduced implementation time and cost
- Verification that HPE StoreOnce Catalyst is installed, configured, and operational
- A project manager to manage the implementation of the service engagement (Implementation Service only)
- Availability of custom implementation through a Statement of Work (Level 3 service only)
- Installation and configuration of the StoreOnce VSA appliances
| Feature | Delivery specifications |
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| Service planning | With Level 1 service planning deliverables, the Hewlett Packard Enterprise service specialist will work with the Customer to:
Level 2 service deliverables include all Level 1 service deliverables, plus the following:
Level 1 and 2 service deliverables, plus the following:
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| Service deployment | Level 1 service deployment activities include the following:
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| Service deployment | Level 2 service deployment activities include all those listed under the Level 1 service, plus the following:
Level 3 service deployment activities include all those listed under Level 1 and 2 services and, based on the SOW created for the Customer during the pre-sales cycle, may include the following:
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| Installation verification tests (IVTs) | Hewlett Packard Enterprise will perform the appropriate installation verification tests required for the service provided. Testing activities include the following:
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| Customer orientation session | The service specialist will conduct an orientation session of up to four (4) hours’ duration for HPE StoreOnce Catalyst. The customer orientation session is informal, typically conducted at a management console with selected members of the Customer’s staff, and is not intended as a classroom activity or substitute for formal product training. The Hewlett Packard Enterprise service specialist will provide an orientation session on the product and technology, which will include:
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| Project management | The Hewlett Packard Enterprise project manager will work with the Customer to manage the integration, development, and delivery of the service during normal HPE standard business hours. The project manager will provide the activities detailed below either remotely or on-site (at the discretion of HPE). The project manager will:
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Any services not clearly specified in this document or in an associated Statement of Work are excluded from this service.
Activities such as, but not limited to, the following are excluded from this service:
- Application integration or integration of third-party products or peripherals not included with the system
- Service deployment on hardware covered by a third-party maintenance contract
- Service deployment on hardware not covered by an Hewlett Packard Enterprise warranty or Hewlett Packard Enterprise support agreement
- Backup, recovery, and support of the operating system, other software, and data
- Services that, in the opinion of Hewlett Packard Enterprise, are required due to unauthorized attempts by non-HPE personnel to install, repair, maintain, or modify hardware, firmware, or software
- Installation and configuration of network gateways not provided by Hewlett Packard Enterprise as part of this solution
- Planning, design, implementation, or assessment of the Customer’s overall SAN or fabric architecture
- Performance modeling, testing, and optimization of the HPE StoreOnce Catalyst environment beyond the initial implementation
- Migration of Customer data from prior storage volumes; Hewlett Packard Enterprise can provide data migration services at an additional charge
- Migration from prior HPE StoreOnce Catalyst versions
- Any documentation other than what is mentioned in this data sheet
- Integration with any hardware or software components not supported by the HPE StoreOnce Catalyst license
- Implementation of HPE StoreOnce Catalyst software revisions, including hot fixes, patches, service packs, or upgrades from prior versions (the service will deploy the software version currently available at the time that the service engagement begins)
- Migration of data between storage devices or hosts, or migration or deinstallation of the Customer’s legacy storage resource management environment
- Implementation of hardware and software products other than those specified in this document, including the Customer’s server, application, database, storage, SAN, and network; the host servers used with the HPE StoreOnce Catalyst license must be fully implemented in a configuration supported by Hewlett Packard Enterprise prior to delivery of HPE StoreOnce Catalyst Solution Service
- Upgrading the HPE D2D4312, D2D4324, D2D41xx, and D2D250x Generation 2 Backup Systems to Generation 3 Backup Systems to enable HPE StoreOnce Catalyst is not included
- Onsite delivery for one location and remote delivery for any additional location
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Hardware and software prerequisites for the installation of HPE StoreOnce Catalyst must be met prior to the beginning of on-site delivery of this service.
Customers are eligible for the delivery of this service if they meet the following prerequisites:
- An appropriate extended network must be implemented and operational between locations.
- Sufficient link bandwidth must be provided to support the expected sustained and maximum I/O rates; OC3 or better is suggested.
- Inter-site gateways (IP or other) must be installed and configured. Gateway installation and configuration may be coordinated with delivery of this service; consultation from Hewlett Packard Enterprise may be required to define gateway parameters.
- The HPE StoreOnce data deduplication Advanced Backup to Disk capacity LTU is required for the delivery of this solution.
- Software on the HPE StoreOnce product family must meet minimum eligibility requirements.
- The Customer’s host servers, applications, databases, storage, SAN, and network components must be installed and fully operational at supported OS and revision levels prior to service delivery.
- To be eligible to purchase this service, the Customer must be properly licensed to use a currently supported revision of the software at the time the Support Agreement coverage begins; otherwise, additional charges may be applied to bring the Customer into service eligibility.
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The Customer will:
- Contact a Hewlett Packard Enterprise service specialist within 90 days of date of purchase to schedule the delivery of the service
- Ensure that all service prerequisites as identified in the “Service eligibility” section have been met
- Use all software products in accordance with current Hewlett Packard Enterprise software licensing terms corresponding to the Customer’s prerequisite underlying software license, or in accordance with the current licensing terms of the third-party software manufacturer, if applicable, including any additional software licensing terms that may accompany such software updates provided under this service
- Be responsible for registering to use a Hewlett Packard Enterprise or third-party hosted electronic facility in order to obtain software product information or to download software patches
- Assign a designated person from the Customer’s staff who, on behalf of the Customer, will grant all approvals; provide information; ensure that all hardware, firmware, and software that the Hewlett Packard Enterprise service specialist will need in order to deliver this service are available and that software products are properly licensed; and otherwise be available to assist HPE in facilitating the delivery of this service
- Retain, and provide to Hewlett Packard Enterprise upon request, all original software licenses, license agreements, license keys, and subscription service registration information, as applicable for this service
- Provide a suitable work area for delivery of the service, including access to an outside telephone line, power, and any network connections required
- Install customer-installable firmware updates and patches
- Allow Hewlett Packard Enterprise full and unrestricted access to all locations where the service is to be performed
- Allow Hewlett Packard Enterprise personnel full and unconditional access to all software products to be supported; if security restrictions apply to any supported systems, the Customer may be required to assume additional responsibilities for maintaining the system and software
- Provide remote network connectivity or a solution between local and remote HPE StoreOnce locations (the service is delivered from a single location)
- Be responsible for deinstalling third-party products, unless such deinstallation is specifically included in the Statement of Work
- Coordinate service deployment on third-party-maintained products (if applicable) with Hewlett Packard Enterprise
The Customer is responsible for installing, in a timely manner, critical customer-installable firmware updates, as well as Customer Self Repair parts and replacement products delivered to the Customer.
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Activities such as, but not limited to, the following are excluded from this service:
- Customer acknowledges and agrees that HPE may use resources outside the country of purchase for delivery of these services unless otherwise specified as part of a service feature description
- Any services not clearly specified in this document
- Services that, in the opinion of Hewlett Packard Enterprise, are required due to unauthorized attempts by non-HPE personnel to install, repair, maintain, or modify hardware, firmware, or software
- Service deployment on hardware covered by a third-party maintenance contract
- Service deployment on hardware not covered by a Hewlett Packard Enterprise warranty or service maintenance contract
- Service required due to causes external to the Hewlett Packard Enterprise maintained hardware or software
The service is delivered as a single, contiguous event. Environments that require multiple engagements over a longer period of time are not included with this service and are available at additional cost.
Hewlett Packard Enterprise’s ability to deliver this service is dependent upon the Customer’s full and timely cooperation with HPE, as well as the accuracy and completeness of any information and data the Customer provides to HPE.
Hewlett Packard Enterprise reserves the right to charge, on a time and materials basis, for any additional work over and above the service package pricing that may result from work required to address service prerequisites or other requirements that are not met by the Customer.
Any services provided outside of Hewlett Packard Enterprise standard business hours may be subject to additional charges.
Hewlett Packard Enterprise reserves the right to re-price this service if the Customer does not schedule and provide for subsequent delivery within 90 days of purchase.
Portions of the service are delivered remotely or on-site, at Hewlett Packard Enterprise’s discretion.
Travel charges may apply in some geographic locations. Please contact a local Hewlett Packard Enterprise representative for details.
© Copyright 2012–2013, 2016, 2018 Hewlett Packard Enterprise Development LP. The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein.
This data sheet is governed by the Hewlett Packard Enterprise current standard sales terms, which include the supplemental data sheet, or, if applicable, the Customer’s purchase agreement with Hewlett Packard Enterprise.
4aa4-4489enn, January 2018, Rev. 3