Datacentre Care Service

Personalised data centre support that helps streamline Hybrid IT operations to achieve new levels of security, control, governance, and choice.

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Make IT a force for business growth

Focus on your business, not on IT heavy lifting, by relying on one partner for expert help aligned to your business needs, to the way that you operate. HPE Datacentre Care is a personalised, flexible, relationship-based approach to data centre support and operations. 

Simplify data centre operations

Hybrid IT promises many benefits, but it can make data centre support a challenge. Simplify data centre operations and achieve faster service delivery when you offload routine support tasks, freeing your IT staff to focus on strategic, innovative work. Automate your infrastructure with support options for Hybrid IT, cloud and DevOps, creating more developer-friendly IT. Evolve safely toward your preferred style of Hybrid IT with our advisory expertise.

Manage multi-vendor technology with one contact

Manage multi-vendor IT through a single proactive IT support relationship and a single point of contact. Whether it’s a heterogeneous server farm or storage that relies on more than one manufacturer, HPE provides one accountable partner for your IT environment and an assigned account team with access to global and local experts.

Personalised services to meet your needs

Choose services to meet the needs of your specific environment, including SAP HANA® TDI, Microsoft Azure, NFV and hyperscale. HPE Datacentre Care provides proactive, optimised and operational support services options with the right level of hardware and software support for all devices. Receive an enhanced call experience with priority access to an assigned account support team, backed by advanced global call expertise to handle key operational tasks.

44

less time spent keeping the lights on1

70

fewer unplanned outages1

67

less lost revenue due to un­planned outages1

All-in-one access to support

Unlock all of the benefits of being a Datacentre Care customer.

News and alerts

News, recent alerts and security.

Tools

Useful tools for your use (Active Health System Viewer, Flexible Capacity Dashboard, Warranty Check and more).

Account support information

View your reports and IT assets supported as part of your Datacentre Care contract. Get contact information for your account support team.

Support case management

Submit or manage support cases.

Help and how to guides

Technical guides, troubleshooting tips, manuals and more.

Use your service credits

Manage your service and education credits.

Datacentre Care services portfolio

Assemble your own unique support plan through a selection of sub-services geared to helping you achieve your data centre and hybrid IT goals.

HPE Adaptive Management Services

HPE Adaptive Management Services

Gain flexibility in IT operations but retain control by out-tasking routine data centre work with 24x7 remote monitoring and management.

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HPE GreenLake Flex Capacity

HPE GreenLake Flex Capacity

Get infrastructure capacity on demand to enable agility and economical IT operations.

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Additional Datacentre Care services

Additional Datacentre Care services

Specialised Datacentre Care options to support a variety of IT needs.

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Success in action

Deutsche Börse minimises the risk of IT failure

Proactive and reactive data centre support services help the German exchange firm’s trading platforms to remain performant and uninterrupted.

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Vancity enables stable performance for core banking

The Canadian credit union achieved greater flexibility and reliable performance for its mission-critical banking services to better meet customer needs.

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Accenture aligns hybrid cloud with client needs

How Accenture delivers flexible cloud solutions to its clients through HPE technology and services.

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The Prince’s Trust aligns and simplifies IT

In an increasingly competitive charitable-giving landscape, The Prince’s Trust foundation for UK youth invests in enterprise-level infrastructure and support that frees IT resources for new digital and data security projects.

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ADP moves towards a truly digital data centre

Cloud-based human capital management provider ADP creates an innovation-focused digital data centre with HPE hyperconverged infrastructure and data centre support services.

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Dansk Supermarked enables in-store retail analytics

Denmark’s leading retailer pairs real-time customer data and big data analytics to reduce waste and increase store revenues.

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National Water Company leverages tailored IT services

Saudi Arabia’s National Water Company safeguards the desert nation’s precious water resources with high-availability IT and data centre support for critical systems.

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Gain new insights into support strategies

Executive support workshop focuses on aligning IT, investment and support.

Resources

Analyst Report : IDC – Choose a comprehensive approach to support across the IT landscape

Analyst Report

IDC – Choose a comprehensive approach to support across the IT landscape

Blog Post : Rethinking support for Hybrid IT: An inclusive, relationship-based, tailored approach

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Blog Post

Rethinking support for Hybrid IT: An inclusive, relationship-based, tailored approach

Blog Post : Rx for business vitality: Choosing the right IT support

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Blog Post

Rx for business vitality: Choosing the right IT support

Solution Brief : Easily attach new products to your HPE Datacentre Care contract

Solution Brief

Easily attach new products to your HPE Datacentre Care contract

Blog Post : Service that makes your customers smile: 5 key operational factors

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Blog Post

Service that makes your customers smile: 5 key operational factors

Business White Paper : Why relationship-based support makes good business sense

Business White Paper

Why relationship-based support makes good business sense

1. The Business Value of HPE Datacentre Care, Document #US42983717 © 2017 IDC