Foundation Care Services

IT infrastructure support for servers, storage, networking and software that helps you meet your availability requirements and free up time to innovate.

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Infrastructure support when you need it

You may be managing virtualised, mobile and cloud technologies that increase complexity and make 24x7 support a necessity. Your IT staff must become specialists in too many areas, taking their focus away from strategic initiatives. HPE Foundation Care Services can help you minimise the time needed to troubleshoot, monitor and remediate issues, while innovating for the future.

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Simplify your support experience

Stay up and running with HPE Foundation Care – one place to resolve problems for hardware, firmware and software; get replacement parts and materials; access updates; and take advantage of collaborative support for independent software vendors.

Reduce complexity

Simplify your infrastructure support with 24x7 system monitoring, fast diagnostics, automatic case creation and parts dispatch. ¹

Address issues quickly

Choose the highest-level call-to-repair commitment – restoring hardware operation within six hours.

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Boost control and management

Leverage online visibility into your assets and support status with the HPE Support Centre website.

Prepare for growth

Make full use of IT resources, budgets and talent to advance your business toward high-value growth.

Prepare for growth

Make full use of IT resources, budgets and talent to advance your business toward high-value growth.

HPE positioned as a Leader in 2019 IDC MarketScape

This IDC MarketScape study assesses eight support providers that are participating in the worldwide datacentre hardware support services IDC MarketScape model.

Read the IDC Marketscape

Foundation Care Services

Choose the infrastructure support that’s right for you. Pick the level of IT infrastructure support coverage that meets your service-level agreement and budgetary requirements. HPE Foundation Care offers five levels of proactive support services designed to meet every need.

Services

Foundation Care call-to-repair service

Call 24 hours a day, seven days a week, including HPE holidays. Our commitment is to have your hardware operational within six hours after we receive your call.

KEY BENEFITS

Make one call to access global support specialists.

Resolve issues quickly with alerts and access to actionable information. ²

Use our unique combination of automated support and HPE expertise.

Services

Foundation Care 24x7 service

Call 24 hours a day, seven days a week, including HPE holidays, with a four-hour onsite response time for hardware and a two-hour response time for software.

Key benefits

Make one call to access global support specialists.

Resolve issues quickly with alerts and access to actionable information. ³

Rely on our unique combination of automated support and HPE expertise.

Services

Foundation Care next-business-day service

Next-business-day onsite response with coverage for local business hours, standard business days. Service is available nine hours per day, 8:00 a.m.–5:00 p.m. local time, Monday–Friday, excluding HPE holidays.

Key benefits

Make one call to access global support specialists.

Resolve issues quickly with alerts and access to actionable information. ⁴

Rely on our unique combination of automated support and HPE expertise.

Services

Foundation Care 4-hour exchange service

Call 24 hours a day, seven days a week, including HPE holidays. Networking components will be exchanged within four hours after the case is opened; software support included. Select products only.

Key benefits

Make one call to access global support specialists.

Resolve issues quickly with alerts and access to actionable information. ⁵

Rely on our unique combination of automated support and HPE expertise.

Services

Foundation Care next business day service

Exchange the defective component the next business day after the call is opened. Includes software support if needed. Select products only.

Key benefits

Make one call to access global support specialists.

Resolve issues quickly with alerts and access to actionable information. ⁶

Rely on our unique combination of automated support and HPE expertise.

Services

Foundation Care call-to-repair service

Call 24 hours a day, seven days a week, including HPE holidays. Our commitment is to have your hardware operational within six hours after we receive your call.

KEY BENEFITS

Make one call to access global support specialists.

Resolve issues quickly with alerts and access to actionable information. ²

Use our unique combination of automated support and HPE expertise.

Services

Foundation Care 24x7 service

Call 24 hours a day, seven days a week, including HPE holidays, with a four-hour onsite response time for hardware and a two-hour response time for software.

Key benefits

Make one call to access global support specialists.

Resolve issues quickly with alerts and access to actionable information. ³

Rely on our unique combination of automated support and HPE expertise.

Services

Foundation Care next-business-day service

Next-business-day onsite response with coverage for local business hours, standard business days. Service is available nine hours per day, 8:00 a.m.–5:00 p.m. local time, Monday–Friday, excluding HPE holidays.

Key benefits

Make one call to access global support specialists.

Resolve issues quickly with alerts and access to actionable information. ⁴

Rely on our unique combination of automated support and HPE expertise.

Services

Foundation Care 4-hour exchange service

Call 24 hours a day, seven days a week, including HPE holidays. Networking components will be exchanged within four hours after the case is opened; software support included. Select products only.

Key benefits

Make one call to access global support specialists.

Resolve issues quickly with alerts and access to actionable information. ⁵

Rely on our unique combination of automated support and HPE expertise.

Services

Foundation Care next business day service

Exchange the defective component the next business day after the call is opened. Includes software support if needed. Select products only.

Key benefits

Make one call to access global support specialists.

Resolve issues quickly with alerts and access to actionable information. ⁶

Rely on our unique combination of automated support and HPE expertise.

IDC explains transformational trends in IT Support Services

Complex environments need external support assistance, such as support from HPE Pointnext Services.

Read the article

Success in action

Hospital makes patients (and their experience) better

Wirral University Teaching Hospital can now deliver the levels of service its patients demand – and meet future demands – using a new core-to-edge solution.

Challenge

Wirral’s aging, outage-prone wired network was expensive to maintain and couldn’t support mobile devices at patient bedsides, as well as other emerging technologies to enhance patient experience.

Solution

Wirral leveraged HPE expertise to deploy an integrated HPE and Aruba core-to-edge network solution with zero downtime for maximum patient impact.

“The HPE Pointnext Services team actively engages in knowledge transfer to empower our internal team on how to manage and get the most out of the solution.”

Phil Scott, Delivery Manager Head of Informatics, Wirral University Teaching Hospital

Result

The new core-to-edge network solution has maximised electronic records, ensured a seamless experience and knowledge transfer, minimised downtime and disruptions, and prepared for future growth.

Read the case study

Related Case Studies

JSC Ingenium gets rapid technical support

The mobile network platforms provider gets 24/7 infrastructure monitoring and rapid technical support, plus four-hour component replacement.

PSC democratises HPC-as-a-service

Pittsburgh Supercomputing Center installed uniquely flexible and interoperable systems that leverage interactivity, parallel computing, Spark and Hadoop.

Department of Transportation drives service improvements

The State of Washington DOT created a resilient, high-performance IT infrastructure to support business demands, reducing downtime and improving availability.

GE Healthcare improves the patient experience

GE Healthcare helps hospitals and other healthcare providers, including clinics and imaging organisations, deliver better care.

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