Operate and optimize
Your network powers your organization, and we help you keep it secure, resilient, and running at peak performance. Our services combine expert support with premium, personalized engagement and proactive optimization to reduce risk, resolve issues faster, and get the most from your network investment.
Choose a service that keeps your organization running
Network incidents do not always occur during business hours, and most times, warranty is not enough. HPE Networking Services offerings not only include 24x7 support but also provide many value-add features that will significantly reduce network downtime and optimize performance. Our flexible options let you choose how much of the network operations burden you wish to take on vs. offloading to a partner or HPE.
Essential Care
Manage your network more efficiently and reduce operating expenses.
Premium services
Ensure highest availability with proactive features and designated experts.
Optimization services
Enhance your network performance, scale and security.
Product warranty
HPE Networking products come with a warranty you can depend on. Read more about our products and their warranty details below. Please note the warranty change for select HPE Aruba Networking products that will take effect on January 15, 2027.
Essential Care
Keeping your network up and running depends on resolving issues quickly before they impact service. HPE Networking offers a wide range of flexible maintenance services offering mission-critical support for hardware and software products around the clock, 365 days a year. For our HPE Mist campus and branch solutions, we offer Juniper AI Care.
Support tools
From our award-winning support portals, to global technical assistance centers, premium services delivery teams, and our dynamic HPE Networking Community, we ensure you can get the information and answers you need efficiently.
Global TAC
Access 24x7x365 AI-driven support with HPE Networking technical assistance centers. Going beyond break/fix, TAC may advise on configuration, administrative, and interoperability support for customer planned network upgrades, updates, and migrations on production networks.
Support and premium service offerings
| Feature | Essential Care (EC) | Advanced Care | Premium Care |
|---|---|---|---|
| Priority access to remote support engineers | — | Yes | Yes |
| Assigned engineer case owner | — | Yes | Yes |
| Network level support | — | Yes | Yes |
| Enhanced initial response time Service Level Objectives | — | Yes | Yes |
| Software upgrade guidance | — | Yes | Yes |
| Open case reviews | — | Yes | Yes |
| Scheduled maintenance support | — | Yes | Yes |
| Designated technical service advisor | — | Yes | Yes |
| Product advisories and lifecycle management | — | Yes | Yes |
| Installed base and End of Life (EOL) information | — | Yes | Yes |
| Security advisory report | — | Yes | Yes |
| Knowledge transfer webinars | — | Yes | Yes |
| Annual impact review | — | Yes | — |
| Quarterly business reviews | — | — | Yes |
| Designated customer success manager | — | — | Yes |
| Customer success plan | — | — | Yes |
| Bug scrub report | — | — | Yes |
| Software upgrade recommendation report | — | — | Yes |
| Advanced hardware replacement | Yes | Via EC | Via EC |
| Software support and updates | Yes | Via EC | Via EC |
| 24x7 Foundational TAC, comprehensive troubleshooting | Yes | Via EC | Via EC |
| Best effort hardware RMA | Yes | N/A | N/A |
Optimization services
HPE Networking optimization services include proactive consulting and subscription-based lifecycle services to continuously improve network performance, security, and operational efficiency. These services help identify risks early, accelerate issue resolution, and maximize the value of your network investments.
Featured offerings
Network Optimization Services
Provide the insight into your network required to maintain business agility and reduce operational costs. Our services are aimed at avoiding incidents and assuring your network is always at optimum readiness, able to evolve smoothly and effectively in response to the demands of your business.
Dedicated Technical Services
Provide embedded HPE Networking expertise tailored to your operational, technical, and strategic needs. Resident Engineers and Designated Engineers are annual subscriptions services designed to accelerate the implementation of HPE Networking solutions and provide ongoing operational and engineering support within your environment. Resident Consultants provide on-site assistance with network design and architecture planning.
Featured resources
US Government Advanced Care
Provides direct access to US-based, US-citizen staffed support resources.