Proactive IT Support Services

Provide preventative support using a personalised, hands-on approach to maintaining your IT infrastructure in an agile, healthy and reliable manner.

HPE Proactive Care Preventative Services

Business Value of Connected Support

Get the right level of support. HPE Proactive Care Service enhances your HPE portfolio by accelerating analysis, troubleshooting, problem resolution, and operations. HPE Proactive Care Advanced adds a high-level of personal attention and assistance from dedicated resources focused on helping IT empower your business.

Flexible, Comprehensive, and Cost-effective

We provide tailored proactive reporting, consultation, recommendations, and operations support for your HPE hardware and software. This service gives you three primary benefits to help ensure your IT infrastructure remains stable and reliable.

Receive Personalised support with HPE Proactive Care Services

Personalised

Personalised to help make the best use of your time. A Technical Solution Specialist (TSS) will act as your single point of contact for start-to-finish ownership of any incidents. Connected products enable personalised analysis of firmware and software patches.

Connect with a Procative Care Technical Solution Specialist

Proactive

Proactive to help you prevent problems and stay up-to-date. Products connected to HPE leverage 24x7 monitoring, pre-failure alerts, rapid diagnosis, automatic call logging and parts dispatch for hardware support and to help avoid outages. You’ll receive proactive scans, a healthcheck on your covered, connected devices and tailored recommendations.

Simplified Proactive Care Support

Simplified

Simplified, with a choice of three hardware support levels. With an enhanced call experience, a single point of contact will manage your case.  HPE Proactive Care Service is available for HPE hardware and software, including servers, storage, and networking products.

Increase Business Productivity and Enable 24x7 Operations

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DS Virgin Racing on Track to Win

DS Virgin Racing on Track to Win

Virgin implemented an advanced analytics infrastructure to optimise Formula E electric race car performance and deliver business-critical services trackside.

Want to Learn More?

As a leader in proactive support services, HPE operates in 170 countries with a worldwide network of 150,000 channel partners. Reach out to begin leveraging the future of support services today.

Resources

Data Sheet : HPE Proactive Care Support Services

Download the HPE Proactive Care Service Datasheet
Data Sheet

HPE Proactive Care Support Services

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Watch Video About the Value of HPE Proactive Care Service
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Realise the full value of your IT investments with HPE Proactive Care Service

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Watch How HPE Proactive Care Advanced Service Works
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HPE Proactive Care Advanced Service