Proactive IT Support Services
Provide preventative support using a personalised, hands-on approach to maintaining your IT infrastructure in an agile, healthy and reliable manner.
Get the right level of support. HPE Proactive Care Service enhances your HPE portfolio by accelerating analysis, troubleshooting, problem resolution, and operations. HPE Proactive Care Advanced adds a high-level of personal attention and assistance from dedicated resources focused on helping IT empower your business.
Flexible, Comprehensive, and Cost-effective
We provide tailored proactive reporting, consultation, recommendations, and operations support for your HPE hardware and software. This service gives you three primary benefits to help ensure your IT infrastructure remains stable and reliable.
Personalised to help make the best use of your time. A Technical Solution Specialist (TSS) will act as your single point of contact for start-to-finish ownership of any incidents. Connected products enable personalised analysis of firmware and software patches.
Proactive to help you prevent problems and stay up-to-date. Products connected to HPE leverage 24x7 monitoring, pre-failure alerts, rapid diagnosis, automatic call logging and parts dispatch for hardware support and to help avoid outages. You’ll receive proactive scans, a healthcheck on your covered, connected devices and tailored recommendations.
Simplified, with a choice of three hardware support levels. With an enhanced call experience, a single point of contact will manage your case. HPE Proactive Care Service is available for HPE hardware and software, including servers, storage, and networking products.
Increase Business Productivity and Enable 24x7 Operations
Want to Learn More?
As a leader in proactive support services, HPE operates in 170 countries with a worldwide network of 150,000 channel partners. Reach out to begin leveraging the future of support services today.
HPE Proactive Care Support Services
Realise the full value of your IT investments with HPE Proactive Care Service
HPE Proactive Care Advanced Service