Proactive IT Support Services

Flexible, Comprehensive, and Cost-effective

We provide tailored proactive reporting, consultation, recommendations, and operations support for your HPE hardware and software. This service gives you three primary benefits to help ensure your IT infrastructure remains stable and reliable.

Personalised

Personalised to help make the best use of your time. A Technical Solution Specialist (TSS) will act as your single point of contact for start-to-finish ownership of any incidents. Connected products enable personalised analysis of firmware and software patches.

Proactive

Proactive to help you prevent problems and stay up-to-date. Products connected to HPE leverage 24x7 monitoring, pre-failure alerts, rapid diagnosis, automatic call logging and parts dispatch for hardware support and to help avoid outages. You’ll receive proactive scans, a healthcheck on your covered, connected devices and tailored recommendations.

Simplified

Simplified, with a choice of three hardware support levels. With an enhanced call experience, a single point of contact will manage your case.  HPE Proactive Care Service is available for HPE hardware and software, including servers, storage, and networking products.

Increase Business Productivity and Enable 24x7 Operations

Peel Ports Group Reduces Costs by Centralising IT Resources

Managing storage and server infrastructure from centralised IT operations requires the ability to proactively monitor and upgrade critical hardware platforms. Dominic Leeson, Group IT Operations Manager for Peel Ports Group who is the second largest port group in the UK, handling over 70 million tons of cargo per year, says “HPE Proactive Care protects the IT infrastructure that is the most important to Peel Ports Group and puts us in a position to be alerted before we even know a problem exists. In some cases, we’ve even been notified that a replacement part is on the way for a problem we were not even aware of yet.” Learn more how Peel Ports Group leverages HPE Proactive Care for proactive maintenance planning to drive smooth operations and provide greater value to business operations.