Proactive Care Services

Flexible, Comprehensive, and Cost-effective

We provide tailored proactive reporting, consultation, recommendations, and operations support for your HPE hardware and software. This service gives you three primary benefits to help ensure your IT infrastructure remains stable and reliable.

Personalised

Personalised to help make the best use of your time. A Technical Solution Specialist (TSS) will act as your single point of contact for start-to-finish ownership of any incidents. Connected products enable personalised analysis of firmware and software patches.

Proactive

Proactive to help you prevent problems and stay up-to-date. Products connected to HPE leverage 24x7 monitoring, pre-failure alerts, rapid diagnosis, automatic call logging and parts dispatch for hardware support and to help avoid outages. You’ll receive proactive scans, a healthcheck on your covered, connected devices and tailored recommendations.

Simplified

Simplified, with a choice of three hardware support levels. With an enhanced call experience, a single point of contact will manage your case.  HPE Proactive Care Service is available for HPE hardware and software, including servers, storage, and networking products.

Get the right level of support

Give your business the right edge with the right level of targeted, proactive support services.

Save time focus on your business

HPE Proactive Care Service gives you rapid access to technology experts and information to help you optimise your operations; accelerate analysis, troubleshooting, and problem resolution; and improve the availability and stability of your IT devices and systems.

Focus on business innovation and growth

HPE Proactive Care Advanced delivers personal technical and operational advice and assistance from assigned resources who are focused on helping you empower your business. We also monitor your systems and deliver reports based on system scans.

Increase Business Productivity and Enable 24x7 Operations

DS Virgin Racing on Track to Win

Virgin implemented an advanced analytics infrastructure to optimise Formula E electric race car performance and deliver business-critical services trackside.