HPE Factory Express Level 4
HPE Lifecycle Services
HPE Services
HPE Factory Express Level 4 provides all the services included in HPE Factory Express Level 3, plus a dedicated project manager and the capability to support more complex configurations and startup services.
HPE Factory Installation and Startup allows you to leverage HPE factory capabilities and on-site installation services to deliver a solution that helps address your unique needs and requirements. Additionally, an HPE integration center engineer works with your technical contact to verify the specific design parameters and prepare a detailed integration package to address your needs.
In addition to integration, configuration, and deployment activities, all solutions receive comprehensive testing, and a complete documentation package that details the configuration and settings of the delivered solution.
If proof of concept or infrastructure design is required, consider HPE Factory Express Level 5.
Note: Level 4 can be ordered to complement customization, fulfillment, and installation of a system integrator design or Advisory and Professional Services designed solution.
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- Project management
- Service planning
- Server hardware, systems settings configuration, and integration to OS level
- HPE Synergy configuration and integration, including management layer, HPE OneView, and HPE Synergy Composer settings
- Installation & Startup for AI Ready Servers
- HPE disc storage systems, startup and initial system configuration
- HPE StoreEasy and storage file controller for NAS storage and startup
- HPE StoreEver tape library and autoloader integration and configuration
- HPE disc backup systems, including HPE StoreOnce system integration
- Network switches including HPE Aruba Networking, HPE StoreFabric, and HPE Composable Fabric; switch integration and basic configuration
- Included a la carte services
- Comprehensive solution testing
- On-site final installation
- System documentation
| Feature | Delivery specifications |
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| Project management | HPE assigns a project manager as a single point of contact to manage the solution implementation from start to end. The project manager oversees the following:
For HPE Synergy and HPE ConvergedSystem solutions, the project manager will coordinate the capture of Customer Intent through SMART CID. For AI Startup Service, the IPM’s to connect the customer to the HPE A& PS teams for any assistance on customers AI journey. |
| Service planning | HPE manages the project to the point where the solution is operation ready and facilitates the on-site deployment. During this time, the HPE project manager is the single point of contact for all deployment aspects. HPE proactively contacts the Customer to develop a mutually agreed-upon implementation schedule. |
| Server hardware configuration and integration | Server hardware configuration and integration includes the following deliverables:
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| HPE Synergy hardware configuration and integration | In addition to the hardware integration and configuration activities detailed in the previous section, HPE customizes and configures any combination of the following HPE Synergy solution components:
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| Server and mission-critical OS environment installation and configuration | HPE installs and configures the OS environment as follows:
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| HPE disc storage system integration and configuration | HPE performs the following integration and configuration activities, as applicable, for HPE disc storage systems and storage servers:
Some disk array products include bundled services. HPE Factory Express services do not replace but extend the services included with the disk array. They are intended for server-centric solutions in which the servers and storage are integrated together in the factory. |
| HPE StoreEver tape library and autoloader integration and configuration | HPE performs the following tape library and autoloader integration and configuration processes, as applicable:
These services are an extension of the HPE Installation and Startup services required with HPE tape storage and are intended for server-centric solutions where the servers and storage are integrated together in the factory. |
| HPE disc backup system integration | HPE performs the following integration activities:
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| HPE managed switch integration and configuration | HPE performs the following integration and configuration activities on HPE managed switches that are part of a racked solution:
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| Included a la carte services | Several a la carte services are included with this service package at no additional charge: server firmware revision, software image load from media, third-party application software load, third-party hardware integration (prerequisite required), data express rack and VPN service. |
| Solution testing | Along with the integration and configuration process, the solution is subjected to functional and integrity checks to help verify if it is working properly and built according to the Customer’s specifications. All system elements and cables are labeled for quicker on-site installation. For applicable systems, HPE powers on the system and implements the built-in self-test; interrupts the auto-boot sequence; and runs I/O map to verify the functionality of memory, I/O cards and slots, and external peripheral devices. HPE also checks the user set level, interfaces, devices, and device connectivity of configured file systems and networks while verifying an appropriate HPE software that has been loaded and recognized by the host. |
| On-site final installation and startup | Prior to shipping from the factory, HPE contacts the Customer to schedule the solution delivery date and to agree on the logistics of the on-site installation process. An HPE field delivery specialist contacts the Customer to coordinate on-site installation at a mutually agreed-upon time. In addition, HPE performs the following tasks, if applicable:
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| System documentation | HPE provides a complete soft copy documentation package detailing the delivered solution’s configuration and settings. A system installation guide, a rack elevation drawing, a system interconnect drawing, and a hardware/software system configuration guide are included. |
| Installation & Startup for AI Ready Servers | Accelerated Compute Install and start up for AI ready servers with built in GPU cards, in addition to the Server OS environment installation and configuration, this service includes the preparation of your system for use with GPU devices and for AI use cases. Installation of GPU drivers, Installation of APIs and tool kits like CUDA, ROCm, OPENCL, Triton etc. Types of OS supported:
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The following limitations apply because this is a fixed-price service:
- It does not include the configuration of HPE and third-party application software, available as an add-on option at an additional charge.
- The service assumes that the network to which the solution will be connected is TCP/IP over Ethernet, InfiniBand, or Fibre Channel.
- Electronic documentation must only be submitted to HPE in Microsoft Word and Visio formats.
- The service will be delivered at a time mutually agreed upon between HPE and the Customer. This time shall be during local HPE standard business hours, excluding HPE holidays, unless otherwise agreed by HPE. Any services outside HPE standard business hours may be subject to additional charges.
- For non-racked orders, physical installation is limited to up to two servers or storage enclosures. Additional services must be purchased for any other non-racked components that require installation.
- The service does not include reracking or reconfiguring any work performed in the factory. Any services provided to reconfigure any hardware or software that has been preconfigured in the factory may be subject to additional charges.
- If technical specifications and configuration information are not provided on time, the shipment of the Customer’s solution could be delayed.
- The Customer must provide accurate technical specifications and/or configuration information because the delivery and benefits of this service depend upon the quality of the Customer’s data. The Customer’s obligation to provide accurate technical specifications and/or configuration information is a material condition to HPE’s performance of the service.
- Failure to communicate to HPE the existence of a problem with the solution integration within five business days of solution delivery and sign-off will imply the Customer’s acceptance of the integrated solution.
- Loading data or modification of the solution in any way before solution acceptance constitutes acceptance of the solution by the Customer.
- This service does not include creating or configuring of high-performance computing (HPC) Linux® compute clusters.
- It does not include planning, design, reconfiguration, implementation, or assessment of the Customer’s existing LAN, WAN, or SAN environment (however, these are available from HPE as separate services.).
- This service does not include the recommendation of hardware model, sizing of the hardware configuration, or the architecture design to integrate a solution in the Customer environment.
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If HPE is to load a custom image as part of this service, the Customer will need to purchase the Image Preparation Service or provide HPE with the necessary software media (or bootable ISO file). The Customer must ensure that the custom image is qualified and supported on the platform.
If licensed software is to be installed, which is not on the same order (that is, licensed on a separate agreement), then HPE will request details of licensed software on an Agreement to Replicate Customer Content (ARCC).
If HPE is to integrate a third-party product as part of this service, the product must be set up before placing the order.
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The Customer will:
- Designate a person from the Customer’s staff as a technical contact who, on behalf of the Customer, will grant all approvals, provide information, and otherwise be available to assist HPE in facilitating the service delivery; the name and phone number of this person must be referenced on the order that is sent to HPE
- Ensure that the technical contact provides technical integration and configuration details to HPE when placing the order; depending on the scope of customization, this integration package may include architecture design along with Visio drawings of the customized hardware layout
- Make sure that site preparation (for example, power and cooling) has been completed at the location where the hardware will be installed
- Provide the contract number to which the new solution components need to be added to help HPE activate support
- Give a suitable work area for service delivery, including access to an outside telephone line, power, and any network connections
- Ensure that the access path can accommodate rack height and clearance requirements for delivery of the racked so
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- HPE reserves the right to charge, on a time-and-materials basis, for any additional work over and above this service package pricing that may result from work required to address service prerequisites or other requirements not met by the Customer.
- HPE’s ability to deliver this service depends on the Customer’s full and timely cooperation, accuracy, and completeness of any information and data the Customer may provide to HPE.
- Once the order has been submitted by the Customer and accepted by HPE, no cancellation by the Customer is permitted.
- Only supported configurations of HPE products will be rack integrated as part of this service.
- At HPE discretion, based on the hardware type or the complexity of the configuration, a Site Environmental Requirements document that focuses on power, cooling, space requirements, and network connections may be sent to the Customer to verify if all requirements are met before service delivery. If required, an HPE field delivery specialist will work with the Customer to verify that all environmental requirements have been met.
- To the extent HPE process personal data on the Customer’s behalf in the course of providing services, the HPE Data Privacy and Security Agreement Schedule — HPE Support and Professional Services found at hpe.com/us/en/legal/customer-privacy.html shall apply.
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The following supplemental terms apply to these services and take precedence in the event of any conflict:
- Upon receipt of an acceptable order, HPE contacts the Customer within seven business days to organize a service delivery date. Service delivery dates are subject to resource availability and may be scheduled up to 30 days from the order acceptance date.
- The Customer must schedule and receive delivery of these services within 180 days from order acceptance. HPE reserves the right to reprice for services not scheduled and delivered within 180 days. Backorders or shipment delays may affect the delivery timeline. Orders for services will expire after 365 days (one year) from the order acceptance date for services not scheduled and delivered, and the Customer will not be entitled to a refund for the unused services.
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- HA454A1-000 HPE FE Solution Package 4 SVC
Order%20HA45A1-000%20once%20per%20rack%20%E2%80%94%20or%20once%20per%20solution%20for%20non-racked%20%E2%80%94%20and%20then%20add%20the%20service%20part%20numbers%20from%20the%20previously%20mentioned%20list%20for%20each%20hardware%20product%20included%20in%20the%20solution%2C%20ordering%20multiple%20quantities%20as%20applicable%20to%20match%20the%20solution%20components. - HA454A1-001 HPE FE ProLiant Svr Pkg 4 SVC
- HA454A1-002 HPE FE HPC Rackable Pkg 4 SVC
- HA454A1-003 HPE FE Multi-node Svr Pkg 4 SVC
- HA454A1-011 HPE FE BCS Entry Svr Pkg 4 SVC
- HA454A1-012 HPE FE SD Flex and MC990 Expsn Pkg 4 SVC
- HA454A1-013 HPE FE SD Flex and MC990 Pkg 4 SVC
- HA454A1-014 HPE FE SD2-8s Svr Pkg 4 SVC
- HA454A1-015 HPE FE SD2 16s Svr Pkg 4 SVC
- HA454A1-016 HPE FE SD2 32s Svr Pkg 4 SVC
- HA454A1-017 HPE FE Superdome X Pkg 4 SVC
- HA454A1-021 HPE FE Strg and Ntwking Pkg 4 SVC
- HA454A1-022 HPE FE Dsk Array SAN Sw Pkg 4 SVC
- HA454A1-023 HPE FE High End Storage Pkg 4 SVC
- HA454A1-024 HPE FE AI Server Startup Pkg 4 SVC
- HA454A1-300 HPE FE Synergy Initial Frame Pkg 4 SVC
- HA454A1-301 HPE FE Synergy Add-on Frame Pkg 4 SVC
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Red Hat is a registered trademark of Red Hat, Inc. in the United States and other countries. VMware vSphere and VMware are registered trademarks or trademarks of VMware, Inc. and its subsidiaries in the United States and other jurisdictions. Linux is the registered trademark of Linus Torvalds in the U.S. and other countries. Microsoft, Visio, and Windows Server are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. CUDA and vGPU are trademarks and/or registered trademarks of NVIDIA Corporation in the U.S. and other countries. All third-party marks are property of their respective owners.
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