United Kingdom & Channel Islands UPS

All faulty parts must be sent back within 3 working days from the delivery of the replacement one.
Pickups are pre-paid, there is no extra fee.


Please follow the instructions below:

  1. The return label is contained in a pouch on the outside of the box.
  2. Please attach the return label to the box.
  3. Contact UPS directly to make an appointment for the collection and quote account number  4AA796.
  4. UPS phone number: 03457 877 877
  5. All the information you need is on the return label.

Any enquiries and questions related to HPE part returns contact hpepartreturn@onprocess.com.
If the part was supplied in an "anti-static" bag please use that 

At Hewlett Packard Enterprise we strive to deliver the very best service every time. Your opinion is important in helping Hewlett Packard Enterprise ensure outstanding customer support experience.