Prior to scheduling the return:
- The RETURN LABELS for DHL should be ON (not in) the box you received .
- Prepare your HPE Case ID as a shipper’s reference (e.g. 53xxxxxx) .
(Note that Shipment contents will always be ‘computer parts’ and weight always ‘1kilo’.)
To book a collection online:
- Go to: https://returns.dhl.co.uk/HPE/
- Please enter return reference the full HPE case number (e.g. 531051015-471-1)
- DHL AWB number Enter your 10 digit Air Waybill from your supplied DHL Shipping return label .
- If you have no DHL return label, leave this field blank and the system will generate a new PDF version .
Book a collection over the phone:
- Call: 0844 248 0844 Option 1. Please provide a contact name and number at the collection address.
- Quote your original full HPE case number (e.g. 531051015-471-1) and account number 185219271
- In case of missing return labels contact DHL Customer Services Tel. 01455204828/9 or request new ones via email: email@example.com.