Make IT a force for business growth
Focus on your business, not on IT heavy lifting, by relying on one partner for expert help aligned to your business needs, to the way that you operate. HPE Datacentre Care is a personalised, flexible, relationship-based approach to data centre support and operations.
Hybrid IT promises many benefits, but it can make data centre support a challenge. Simplify data centre operations and achieve faster service delivery when you offload routine support tasks, freeing your IT staff to focus on strategic, innovative work. Automate your infrastructure with support options for Hybrid IT, cloud and DevOps, creating more developer-friendly IT. Evolve safely toward your preferred style of Hybrid IT with our advisory expertise.
Manage multi-vendor IT through a single proactive IT support relationship and a single point of contact. Whether it’s a heterogeneous server farm or storage that relies on more than one manufacturer, HPE provides one accountable partner for your IT environment and an assigned account team with access to global and local experts.
Choose services to meet the needs of your specific environment, including SAP HANA® TDI, Microsoft Azure, NFV and hyperscale. HPE Datacentre Care provides proactive, optimised and operational support services options with the right level of hardware and software support for all devices. Receive an enhanced call experience with priority access to an assigned account support team, backed by advanced global call expertise to handle key operational tasks.
All-in-one access to support
Unlock all of the benefits of being a Datacentre Care customer.
News and alerts
News, recent alerts and security.
Useful tools for your use (Active Health System Viewer, Flexible Capacity Dashboard, Warranty Check and more).
Account support information
View your reports and IT assets supported as part of your Datacentre Care contract. Get contact information for your account support team.
Support case management
Submit or manage support cases.
Help and how to guides
Technical guides, troubleshooting tips, manuals and more.
Use your service credits
Manage your service and education credits.
Datacentre Care services portfolio
Assemble your own unique support plan through a selection of sub-services geared to helping you achieve your data centre and hybrid IT goals.
Success in action
ERCO adds remote infrastructure management to SAP
Adding remote operational support services enabled architectural lighting specialist ERCO to manage both its critical internal IT operations, and the speed and innovation of the market.
Deutsche Börse minimises the risk of IT failure
Proactive and reactive data centre support services help the German exchange firm’s trading platforms to remain performant and uninterrupted.
Vancity enables stable performance for core banking
The Canadian credit union achieved greater flexibility and reliable performance for its mission-critical banking services to better meet customer needs.
Accenture aligns hybrid cloud with client needs
How Accenture delivers flexible cloud solutions to its clients through HPE technology and services.
The Prince’s Trust aligns and simplifies IT
In an increasingly competitive charitable-giving landscape, The Prince’s Trust foundation for UK youth invests in enterprise-level infrastructure and support that frees IT resources for new digital and data security projects.
ADP moves towards a truly digital data centre
Cloud-based human capital management provider ADP creates an innovation-focused digital data centre with HPE hyperconverged infrastructure and data centre support services.
Dansk Supermarked enables in-store retail analytics
Denmark’s leading retailer pairs real-time customer data and big data analytics to reduce waste and increase store revenues.
National Water Company leverages tailored IT services
Saudi Arabia’s National Water Company safeguards the desert nation’s precious water resources with high-availability IT and data centre support for critical systems.
IDC – Choose a comprehensive approach to support across the IT landscape
Rethinking support for Hybrid IT: An inclusive, relationship-based, tailored approach
Rx for business vitality: Choosing the right IT support
Easily attach new products to your HPE Datacentre Care contract
Service that makes your customers smile: 5 key operational factors
Why relationship-based support makes good business sense
1. The Business Value of HPE Datacentre Care, Document #US42983717 © 2017 IDC