The Customer must have purchased an HPC factory-integrated cluster solution from Hewlett Packard Enterprise or an authorized HPE partner.

Services such as, but not limited to, the following are excluded from this service:

• Any deliveries requiring usability and performance acceptance, unless specified in the statement of work (SOW)
• Troubleshooting any Customer-supplied network devices or network connections
• Troubleshooting any Customer-supplied file systems or storage devices
• Configuration and/or operational testing of Customer applications
• Hardware maintenance and support services
• Any services not specified in the service description of this data sheet

This service is available on HPE standard workdays, excluding weekends and HPE holidays, and during country-specific standard HPE business hours. On-site service assistance will be provided at one physical location in the country where the service is sold. The scope of activities provided under these services does not include the provision of any deliverables, but rather specific tasks or activities to be performed. Check with a local HPE authorized representative to find out whether a specific location is eligible for this service.

The Customer will:

• Verify that computer equipment is installed, connected, and powered before the arrival of HPE Services personnel
• Inform HPE of any restrictions regarding equipment not allowed in the Customer’s data center (for example, USB drives, laptops, cell phones, configuration cables, and more)
• Report to HPE any special instructions concerning parking and on-site physical security procedures
• Designate a single-point-of-contact (SPOC) who is responsible for the Customer’s team and will work with HPE (including providing pertinent information) during the service delivery
• Resolve all issues identified during the service planning stage
• Ensure all service prerequisites as identified are met
• Provide HPE with access to Customer personnel who are knowledgeable about the system and application environment
• Facilitate timely access to technical resources, licenses, and third-party software and/or peripheral suppliers, as necessary
• Allow HPE full and unrestricted access to all locations where the service is to be delivered
• Provide networking facilities to enable communication between the Customer and the HPE network for intranet access through Wi-Fi, direct, or VPN client

• The ability of the HPE service specialist to deliver this service depends upon the Customer’s full and timely cooperation with the HPE service specialist, as well as the accuracy and completeness of any information and data the Customer may provide to HPE.
• The service is only available during local HPE business hours. Any service delivery outside these hours will be subject to additional charges.
• Customer knowledge transfer is not a replacement for training. While it will help provide a basic understanding to Customers, formal classroom training is also recommended.
• Customer maintains overall responsibility for third-party application integrations. HPE will provide best-effort support for the installation of third-party applications as time permits.
• Services must start within 120 days from the invoice date and will expire if not started during that period. Under no circumstances shall the Customer be entitled to a credit or refund of unused services.

H40MBA1: HPE HPCM Deploy SVC