Foundational IT Support Services

Support for HPE infrastructure servers, storage and networking hardware and software to meet your availability requirements with a variety of coverage levels and response times. Connect to HPE for rapid resolution.

HPE Foundation Care IT Support Services

Introducing HPE Pointnext

HPE Pointnext is an innovative IT services organization built to make Hybrid IT simple and power the Intelligent Edge. As an agile technology partner, we help you to modernize your legacy infrastructure with the flexibility of the cloud, and maximize the value of your connected devices. And your mission is our mission: we help you to drive rapid transformation across your enterprise all on your own terms.

Simplify Support with HPE Foundation Care Services Brochure

Simplify Support with HPE Foundation Care

Today’s IT environment is complex, pulling administrators in many directions. With HPE Foundation Care, you can simplify your day-to-day system support experience and meet your availability requirements with a variety of coverage levels and response times. Connect to HPE for faster problem resolution so you can get back to business.

Expert Help for Any Product

Hardware and software support is provided for both HPE and third party networking, storage and server products. Services are delivered by trained engineers as well as our network of trained channel partners.

HPE Provides Network Expert Support for Any Product
Make HPE Your First Call for IT Support Help

Make HPE Your First Call for Help

With HPE Foundation Care, you’ll have access to HPE experts via phone, web or both. You’ll receive problem diagnosis and support, replacement parts and materials, access to firmware and software updates and collaborative support on leading third party operating systems for x86 hardware.

Choose the Service That’s Right for You

Simple, standard service levels make it easy for you to determine the right level of hardware and software support coverage for your service-level agreement and budgetary requirements.

Choose the IT Support Service That’s Right for You

Benefits of Foundation Care

Download Podcast of How HPE Simplifies Foundation Care Services

Improved Customer Experiences

HPE Foundation Care Services enable the IT department to improve user experiences by leveraging new support tools and diagnostics while relying on self-help and automation to keep systems fully functional.
Simplify your IT Network Support with One Call

One place to call for all your software issues

Let us simplify your support with one place to call for hardware and software so you can save time and get more done. Full HPE software support services are available for HPE operating systems and system management software as well as leading third party operating system software.
Protect Sensitive Data Privacy with HPE Foundation Care

Protect sensitive data

Cyber security is top-of-mind for everyone. When it comes to protecting your business, it’s critical to take a proactive approach to data privacy.

Strengthen Your Competitive Advantage

JSC Ingenium Gets Expert Technical Support Case Study

JSC Ingenium Gets Rapid Expert Technical Support

With HPE Foundation Care Support, JSC Ingenium, an innovative provider of core network platforms for mobile operators, is assured of 24/7 infrastructure monitoring and rapid expert technical support, providing component replacement within four hours of opening a case. Learn more how JSC Ingenium strengthened competitive advantage with highly resilient, continuously available platforms backed by HPE Foundation Care Service.

Get Started Simplifying Your Support

Learn more about the benefits of HPE Foundation Care and HPE Data Privacy Services and how the HPE network of more than 70,000 channel partners can give you the support for hardware and software across your IT infrastructure.