HPE Tech Care Service

Get more from your IT with an AI powered and digitally enabled service that drives your business forward.

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Redefine IT operational support with HPE Tech Care Service

HPE Tech Care Service is a support experience for HPE products. Reimagined from the ground up to support a customer-centric and digitally enabled customer experience, it represents a shift in the role of support from “Fix my hardware” to “help me get the most from my HPE product and drive my business forward.” The service is personalized to anticipate needs, and enables faster access to specialized expertise, provides more self-help features, and includes general technical guidance to drive innovation.

Digital and data-driven

Get faster outcomes at every stage with a digitally enabled customer experience that includes faster access to product-specific experts and automatic case creation – no more navigating complex escalations.

Personalized and predictive

Prevent issues before they happen with an AI-driven operations framework that predicts problems before they occur. Stay on top of performance with regular workload, performance, and opportunity alerts and modular lifecycle services.

Innovation and intelligence

Get the most out of your IT with general technical guidance, product-specific experts, and an AI-powered digital experience with self-help features including knowledge articles, videos, and forums.

Experience the HPE Tech Care Service difference

General technical guidance

Engage HPE Tech Care Service experts beyond break fix for technical guidance on the operation and management of your product.

Product-specific experts

Eliminate complex escalation by connecting to an expert who specializes in the product you need help on.

AI-powered digital experience

Enables a personalized experience with multiple communication options, on demand knowledge intelligence, enhanced self-solve solutions, and actionable AI insights.

HPE Tech Care Service next steps

New customers

Existing customers