• Installation and startup by an HPE technical specialist
• More efficient installation, provided all service prerequisites have been met prior to the commencement of service
• Help your IT resources to stay focused on their core tasks and priorities
• Delivery of the service at a mutually scheduled time convenient to your organization
• Availability of an HPE service specialist to answer basic questions during the delivery of the on-site installation service

• Service planning
• Service deployment
• IVTs
• Customer-orientation session

Table 1. Service features

Customers are eligible for the service delivery if they meet all prerequisites as identified during the service planning session, including but not limited to the following prerequisites:

• The correct services and quantity as outlined in the ordering instructions section have been purchased by the Customer.
• HPE SimpliVity 380 hyperconverged hardware is racked, powered, LAN cables connected, and HPE iLO configured. A separate service is available (HA114A1#5LY) to perform this work.
• All cabling must be supplied and pre-run.
• To be eligible to purchase this service, the Customer must be properly licensed to use a currently supported version of the VMware® software, especially when the support agreement coverage begins. Otherwise, additional charges may be applied to bring the Customer into service eligibility.
• The Customer must have applied for and obtained the required licensing for VMware components.
• An Ethernet/IP infrastructure must be installed, configured, and operating normally.
• Where geographically separate sites are being configured, networks and gateways must be fully operational between locations.
• Network addresses for each server node must be available.
• Ethernet network must be implemented and operational at all locations.

Services will be performed during local HPE business days and hours, excluding HPE holidays.

The service is delivered as a single event at one physical site on a single HPE SimpliVity 380 product. Additional services will need to be ordered if a multi-site implementation is required. Contact your HPE sale representatives for more details.

Additional travel costs may need to be added to the quote depending on the installation location. Contact your HPE sale representatives for more details.

Activities such as, but not limited to, the following are excluded from this service:

• Application integration or integration of third-party products or peripherals not included with the system
• Backup, recovery, and support of the operating system, other software, and data
• Operational testing of applications or additional tests requested or required by the Customer
• Planning, design, or implementation of the Customer’s overall network infrastructure/architecture
• Installation and configuration of switches, routers, or network gateways
• Integration with any hardware or software components not supported by the HPE SimpliVity 380 product

The Customer will:

• Contact an HPE service specialist within 90 days of purchase to schedule the service delivery.
• Ensure that all service prerequisites identified in the Service eligibility section have been met prior to delivery of the on-site services.
• Make sure the Customer has a valid, remote vCenter running with the version supported in the HPE SimpliVity 380 firmware or software prior to the start of the installation.
• Ensure all hardware required for installation by the HPE service specialist is available on the scheduled delivery date, and for software, all operating, and software products are properly licensed.
• Assign a designated person from the Customer’s staff who, on behalf of the Customer, will grant all approvals. The staff should also provide information and ensure that all hardware that the HPE service specialist will need to deliver this service is available, along with software products that are properly licensed. They should also be available to assist HPE in facilitating the service delivery.
• Adhere to licensing terms and conditions regarding the use of any HPE service tools used to facilitate the service delivery, if applicable.
• Review, complete, and provide the HPE SimpliVity site readiness checklist and HPE SimpliVity pre-deployment checklist to the service specialist prior to the installation date.
• Provide sufficient network connectivity and ensure that any required network connectivity (LAN and VLAN) is configured and available to the HPE SimpliVity 380 nodes.
• Be responsible for all data backup and restore operations.
• Allow HPE connectivity to all locations where the service is to be performed.
• Give HPE personnel full and unconditional access to all software products to be supported; if security restrictions apply to any supported systems, the Customer may be required to assume additional responsibilities for maintaining these systems and their associated software.
• Retain and provide to HPE, upon request, all original software licenses, license agreements, license keys, and subscription service registration information, as applicable for this service.
• Coordinate service deployment on third party–maintained products with HPE, if applicable.

HPE reserves the right to charge, on a time-and-materials basis, for any additional work over and above the service package pricing that may result from work required to address service prerequisites or other requirements that are not met by the Customer.

HPE reserves the right to reprice this service if the Customer does not schedule and provide for subsequent delivery within 90 days of purchase.

Our ability to deliver this service is dependent upon the Customer’s full and timely cooperation with us, as well as the accuracy and completeness of any information and data the customer provides us.

The service is delivered as a single, contiguous event. Environments that require multiple engagements over a longer period of time are not included with this service and are available at additional cost.

Check with a local HPE authorized representative to find out whether a specific location is eligible for this service.

Activities such as, but not limited to, the following are excluded from this service:

• Service deployment of HPE SimpliVity 380 hyperconverged hardware rack, power, LAN cabling and HPE iLO configuration; a separate service HA114A1#5LY is available to perform this work
• Service deployment on hardware not covered by an HPE warranty or service maintenance contract
• Service deployment on hardware covered by a third-party maintenance contract
• Services that, in the opinion of HPE, are required due to unauthorized attempts by third-party personnel to install, repair, maintain, or modify hardware, firmware, or software
• Service required due to causes external to the HPE maintained hardware or software
• Any services not clearly specified in this document
• Customer acknowledges and agrees that HPE may use resources outside the country of purchase for delivery of these services unless otherwise specified as part of a service feature description.

The following supplemental terms apply to these services and take precedence in the event of any conflict:

• Upon receipt of an acceptable order, HPE will contact the Customer within seven (7) business days to organize a service delivery date. Service delivery dates are subject to resource availability and may be scheduled up to 30 days from the order acceptance date.
• The Customer must schedule and receive delivery of these services within 180 days from order acceptance. HPE reserves the right to reprice for services not scheduled and delivered within 180 days. Backorders or shipment delays may affect the delivery timeline. Orders for services will expire 365 days (one year) from the order acceptance date for services not scheduled and delivered, and the Customer will not be entitled to a refund for the unused services.