HPE Complete Care Service
Edge-to-Cloud Support Services.
Optimize your entire IT environment and drive innovation
The time you spend on IT is your most valuable resource, so why not ensure that time is being well spent? Saving time on reliability and management tasks helps get things done faster, but isn’t all there is to it anymore, and it’s no longer enough to remain competitive. To achieve success, we must adopt new strategies that optimize your entire IT environment, and work with you to deliver better and more profitable outcomes ensuring your time is well spent.
HPE Complete Care Service is a modular, edge-to-cloud IT environment service that provides a holistic approach to optimizing your entire IT environment, and achieve agreed upon IT outcomes and business goals through a personalized and customer-centric experience. All delivered by an assigned team of HPE experts.
With HPE Complete Care Service, you can:
- Personalize: HPE Complete Care Service is modular and personalized to adapt to your individual needs and goals.
- Optimize: HPE Complete Care Service lets you do more for less by optimizing your time, your tech, and your decision making.
- Transform: HPE Complete Care Service approaches your entire environment holistically and delivers success by achieving specific and agreed upon IT outcomes.
Get support matched to your individual needs
Work with an assigned team who will be experts on your environment and focused on your desired outcomes. Personal elements include:
- Environment profile and support plan
- Regular activity reviews
- Know me guidance
- Inventory management
Optimize your time, tech, and decision-making
Do more for less with:
- Complete coverage from edge to cloud
- Enhanced incident management
- Performance optimization and lifecycle management
- Software asset management
- Environment dashboard to manage business priorities
- Curated eLearning for training and certification needs
Measure success with agreed upon outcomes
Benefit from a holistic approach that includes:
- Workload insights for performance optimization
- Lifecycle management
- One-point-of-contact dedicated experts for multi-vendor environments
- Skill gap elimination
IDC names HPE a leader in support services
HPE was recently named a leader in IDC's Worldwide Support Services 2022 Vendor Assessment.
HPE Complete Care Service Solution Blocks
In addition to the core services, HPE Complete Care Service also offers outcome-specific modular solution blocks designed to help you optimize and modernize your IT environment and achieve your business goals.
HPE Performance Optimization Solution Blocks
Add additional proactive service features and expertise that assess, analyze and improve performance.
HPE Solution Lifecycle Management Solution Blocks
Get proactive planning, versioning and operability assessments followed by readiness validation and execution of the lifecycle services.
Access to HPE Experts Solution Blocks
Get additional product or solution specific experts as members of your assigned team or on demand when you need it most.
Product and Solution-Specific Solution Blocks
Get additional proactive deliverables and experienced HPE advisors to help provide an enhanced experience for specific solutions or use cases.
HPE Software Asset Management
Get a complete and accurate view of your entire software environment. Expert analysis of licenses, usage rights, and terms and conditions reduces cost, eliminates waste, and simplifies software management.
HPE Complete Care Service - Secure Locations
HPE account support managers will deliver the HPE Complete Care Service experience for customer locations where not only the physical access and connectivity are restricted, but also any electronic or verbal communication related to these sites is subject to specific security measures.