Validate
Help protect your infrastructure from threats and enable top performance by using only Genuine Hewlett Packard Enterprise software, spares and options.
Risks of counterfeit HPE software, spares and options
HPE endeavors to use the highest quality components. We work with Original Equipment Manufacturers (OEMs) to create specific HPE firmware, drivers, and software that provide optimized performance and manageability.
Around the world, investigations reveal that a number of fraudulent HPE parts are represented as new HPE product. These parts are often packaged as HPE Option Kits and Spares Kits.
On this webpage HPE’s Business Security & Integrity Group (“BSIG”), which manages HPE’s Brand Protection program, offers information and services to help authenticate HPE Products in case of Counterfeit and/or Parallel Import concerns.
To obtain general information and guidance on the validation of your HPE part, download the HPE Validate mobile app from either the Apple App or Google Play stores. Please note that this app offers guidance only. For a complete authentication, you must submit a Product Validation Request using the button on the top of the webpage. Complete authentications can only be done by HPE’s BSIG experts. The best way to ensure you are purchasing and selling genuine HPE products is to purchase from authorized HPE partners.
The HPE Validate mobile app will allow you to scan the Security ID (SID) on the HPE Security Label to obtain additional information on whether it can be a valid and unique SID. Please note that the SID is only one of HPE’s security features and such verification will not provide a full and final authentication.
By using the App you can scan the barcode on the label for an initial validation review.
Locating the HPE Security Label
If you need help locating the Security Label on your part, please reference the information below.
HDD/SSD
Most often found overlapping top or bottom edge of large white label.
Memory DIMM
Usually found on the right side of the DIMM–opposite the white memory specification label.
Processor & Heatsink
Processor kits can be validated via the label affixed to the bundled heatsink.
HPE Aruba Networking Transceiver
Beginning in 2017, Security ID numbers can be found on HPE Aruba Networking transceivers. The “SID” can be validated in the mobile app.
Software
Beginning in 2017, security features in the form of 2D datamatrix barcodes can be found in some HPE software licenses.
Packaging
The hardware commodities listed here also ship with tamper evident labels on their packaging. You can validate your purchase with the Security ID found on this label.
Visual Inspection of HPE security labels to help identifying counterfeit – Label hologram
To help prevent Security Labels from being counterfeited, HPE uses a two-factor authentication system. The Security ID can be validated at the top of this web page, and the hologram can be validated with the guidelines here.
Additional hologram images and details can be found on these pages regarding Security Labels found on Genuine HPE drives and memory.
2021 release
1. The Security strip has holographic HPE logos and Hewlett Packard Enterprise text.
2. At certain angles, a green starburst effect appears.
2019 release
1. Security strip has holographic medallions that alternate between the HPE logo flips to a coin with a check mark (✓).
2. Partial coins (incomplete circles) are okay, but they must alternate between the HPE logo and the check mark (✓), and must be bright green in color.
2016 release
1. Rotate label up and down - “HPE” and “Hewlett Packard Enterprise” will move in and out, in opposite directions.
2. Rotate label left and right - “HPE” and “Hewlett Packard Enterprise” will move horizontally, in opposite directions.
Evidence of security label tampering
2021 release
Labels that have been tampered with or removed will damage the label and leave behind a residue on the part.
2019 release
Labels that have been tampered with or removed will damage the label and leave behind a residue on the part.
2016 release
Labels cannot be removed whole. Any label that exhibits rips or tears has been tampered with.
*Please be informed that HPE Products manufactured before 2016 may have other types of Security Labels. If you encounter products with such Security Labels and have concerns about the authenticity, please submit a Product Validation Request using the button on the top of the webpage.
Risk of Parallel Imported HPE Products
Any reseller who imports HPE products into the European Economic Area (“EEA”) and/or the United Kingdom (“UK”) without HPE’s consent may be liable for trademark infringement (“Parallel Imports”). This applies as well to any third party who distributes an HPE product that has not been legally imported into the EEA and the UK (i.e. with HPE’s consent).
If you would like to know where HPE has authorized an HPE Product to be distributed, please submit a request through the Parallel Import Check to HPE’s Business Security & Integrity Group (BSIG).