HPE recycling

In conformance with HPE Hardware Recycling Standards (Section 2.9), all recyclers supporting the Service must have ISO 14K environmental management system or RIOS™ certification. (RIOS™ incorporates ISO 14K elements applicable to recycling operations.) Many recyclers supporting the Service also have additional ISO certification (9K, 18K or other), and/or are certified to applicable industry standards, such as e-Stewards, R2, WEEELABEX, or EN 50625 depending on the country. When HPE supports specific customer projects, HPE can share the name of the recycler(s) supporting the project and identify the specific certifications in effect.

Every electronic hardware recycling contractor retained by HPE to deliver the Service globally must adhere to HPE Hardware Recycling Standards. The HPE Standards not only address environment and safety but also incorporate Responsible Business Alliance (formerly EICC) social responsibility and other provisions. HPE retains a professional, independent auditing firm to conduct cyclical audits to help ensure conformance with standards—this process includes Corrective Action Plan (CAP) issuance and tracking to completion.

HPE tracks total weight recycled by region and reports this information in our annual Living Progress Report. HPE also requires recyclers to provide Certificates of Destruction describing materials, weight, and other data per shipment. Customer projects are eligible for Certificates of Destruction.

The Service recovers commodities such as various metals, plastics, and glass that can be used to manufacture new products. After receipt of acceptable computer hardware, the recycling sites supporting the service manually remove items like mercury lamps, batteries, certain displays, and print cartridges before mechanical processing (e.g., shredding) occurs. Items such as mercury lamps, batteries, and print cartridges subsequently are sent to specialized operations designed for managing these items and recovering related commodities. The Hardware Recycling Standards (see question #2) for information about acceptable processing of materials after manual and mechanical dismantling. There may be slight variation by country—for example, some recyclers perform more manual dismantling than others.

There is typically no charge for standard recycling of HPE brand hardware—or similar competitor-brand hardware that is displaced by new HPE hardware purchases—after delivery of hardware to recycling centers or collection points in HPE network. For more information, see the "Terms and Conditions".

The Service geography will vary slightly over time due to demand levels, supplier capabilities, HPE sales regions, and other factors. Active geography is displayed on the main page.

Disk drives and other storage devices are destroyed and not reused or resold in this recycling Service, typically via shredding followed by metal-recovery smelting (high temperature melting). The standard service involves shipping of hardware to the recycling center before shredding or other destruction occurs. Therefore, the standard Service terms and conditions state that sensitive data must be removed from hardware prior to using the Service.

For more information, see the "Terms and Conditions".

If you are interested in product resale, please see "Trade In" and "Return for Cash" sections at hpe.com/recycle. Those programs are separate from the recycling service. Those programs also address data erasure prior to reuse.

Products that are manufactured by Hewlett Packard Enterprise (HPE). It may include non-HPE brand hardware when customers purchase new HPE products causing displacement of other-brand hardware. HPE does not manufacture printers or personal computing devices; however, such devices may be evaluated for acceptance on a case-by-case basis.

There are two ways to request the Hardware Recycling Service (the Service) from HPE:

• Ask your HPE sales representative to assist you in managing your hardware recycling project. For example, if purchasing new HPE hardware, ask your HPE sales representative to bundle used hardware disposition within the purchase agreement. In this way, if a customer is entitled to free recycling services associated with new purchases or installations, then the no-cost arrangements can be identified. Or, if there are costs associated with a recycling project that must be billed to the customer, then any costs can be incorporated in the overall sales deal for simpler processing.
• If you do not have an active sales deal, you can visit hpe.com/recycle and select service request form. With this method, note that if there are costs that are not covered by HPE (see question #6), then either HPE or the recyclers supporting the Service will quote a cost, and you may be required to establish a separate payment mechanism directly with the hardware recycling supplier. When visiting hpe.com/recycle, remember to review reuse options under "Trade In" and "Return for Cash" headings—these options may be useful in avoiding hardware disposition costs.

For more information, see the "Terms and Conditions".