Operational Support Services

IT support services that remove complexity and help you respond rapidly to business demands.

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Get the service experience you expect

Achieve your desired outcomes by aligning your priorities with the IT support service experience you expect – whether resolving problems with our HPE Foundation Care Services, receiving advice or preventing problems with HPE Proactive Care Services – and flexibly supporting and managing your environment with a dedicated support team, HPE Datacentre Care Service.

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Simplify Operations and Drive IT Efficiency

The HPE Operational Support Services experience will help you manage the day-to-day IT operational tasks while also freeing up resources to help your business stay ahead of the competition.

One point of contact

Easily manage multi-vendor hybrid IT environments through a single service provider and 24x7 support coverage.

View the multivendor brief

Operational efficiency

Free time and money for innovation by improving the quality and efficiency of your IT operations at a lower cost.

Increased uptime

Keep your business up and running with experts who know your environment and help decrease unplanned outages.

HPE positioned as a Leader in 2019 IDC MarketScape

This IDC MarketScape study assesses eight support providers that are participating in the worldwide datacenter hardware support services IDC MarketScape model.

Read the IDC Marketscape

HPE Operational Support Services Portfolio

Take advantage of our unparalleled support experience and simplify support with one service provider for your entire multivendor environment.

Services

HPE Datacentre Care

Holistic, personalised, proactive support delivered by an assigned team of experts to make your operations run smoothly: tailored services and priority access to support your specific IT environment and your targeted business outcomes.

Services

HPE Proactive Care Advanced

Optimise IT and maximise staff efficiency. HPE Proactive Care Advanced gives you assigned IT support resources and access to specialist skills, critical incident management and personalised problem prevention..

Services

HPE Proactive Care

Maintain an agile, healthy and reliable operational infrastructure supported with services to help reduce the number of and rapidly resolve problems should they occur.

Services

HPE Foundation Care

Keep devices running and reduce complexity. Save time with one contact for hardware and software problems.

Services

HPE Campus Care (for networks)

Ease your transition into a mobile workforce with comprehensive, personalised support solutions for enterprise mobile networking environments. Get one number to call and a team that knows your network.

Services

HPE Datacentre Care

Holistic, personalised, proactive support delivered by an assigned team of experts to make your operations run smoothly: tailored services and priority access to support your specific IT environment and your targeted business outcomes.

IDC explains transformational trends in IT Support Services

Complex environments need external support assistance, such as support from HPE Pointnext Services.

Read the article

SUCCESS IN ACTION

Salling group stocks smarter with in-store retail analytics

Denmark’s largest grocer keeps a close eye on customer preferences and operational efficiencies by harnessing big data with SAP HANA.

Challenge

Narrow profit margins, changing customer preferences and new delivery channels were spurring Salling Group to harness data more effectively, making sure the right products are on the shelf at the right time.

Solution

Salling Group deployed an on-premises HPE converged solution with public-cloud agility, with help from HPE Pointnext Services.

"As the market leader for the SAP HANA platform, HPE brought proven expertise that helps us avoid the complications that can occur when implementing new technology."

Alan Jensen, CIO, Salling Group

Result

Salling Group transformed an IT bottleneck into an engine of in-store retail analytics and business agility, resulting in faster reporting, more informed decision-making, increased revenues and reduced waste.

Read the case study

Related Case Studies

National Water Company leverages tailored IT services

Saudi Arabia’s water provider safeguards the desert nation’s precious resource with high-availability IT and data centre support for critical systems.

Deutche Börse minimises risk of failure

One of the world’s largest exchanges enables stable, high-performing exchange trading systems with the help of a single contract for all services.

Sogeti BeLux moves to an agile IT environment

Belgian services provider Sogeti reduced the TCO of its hardware landscape by 30% by transitioning from CAPEX to OPEX and eliminating over-provisioning.

Architectural lighting firm improves its SAP environment

Erco replaced aging IT infrastructure with SAP HANA and remote infrastructure management, enabling more stable IT operations and time for strategic tasks.

HOW WE'RE HELPING

HPE Discover Virtual Experience Starting 23 June

We’re here to help. Register now and get everything you need to address your challenges today and transform for the future.

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Coronavirus demands an immediate and a longer-term crisis management plan that readies the company to succeed in a changed world. See this nine-step guide.

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Need a reason to say "Oh, cool"? Scientists are doing innovative research that can improve the quality of life. Here are six examples to brighten your day.

HPE opens its patents to fight COVID-19

HPE signed the Open COVID Pledge, granting free access to all of its patented technologies. Organisations are now free to use HPE technologies to combat COVID-19.

HPE CEO: As long as hope remains, we can make it through this

We are starting to see light at the end of the tunnel. However, this situation will not end overnight, and we all need to remain steadfast in our resolve.

HPE offers $2 billion to help weather COVID-19

HPE Financial Services is designating $2 billion to help customers and partners preserve cash flow, defer or reduce expenses, and relieve delivery delays.

Free online digital learning

One month free access to explore HPE technologies, hottest industry topics and key skills with HPE Digital Learner. Team members working remotely can feel connected while building their personal skills.

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A message from Antonio

We know COVID-19 is concerning, so we wanted to share a quick update from our CEO Antonio Neri about how we at HPE are addressing this rapidly evolving situation.

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