• Contents
  • Teilen

HPE Upgrade Service for Oracle® Databases

HPE Lifecycle Event Services

HPE Upgrade Service for Oracle Databases is designed to provide you with the help you need to transition from your existing version of Oracle Database to an updated version of the database. The principal objective of the service is to help you quickly have the updated version of Oracle Database products operational and configured through professional installation. This Hewlett Packard Enterprise migration service for Oracle databases is designed to cover the key activities required for a successful migration. It consists of two key steps: assessment and planning, and implementation.


Assessment and planning

HPE will work with your system administrators to help you understand your current computing environment and requirements so that you can better achieve compatibility with your upgraded database. The primary focus of the assessment is on the hardware and OS environment, database size, and backup environment. Upon confirming that the pre-upgrade criteria are met, HPE will develop and provide a documented migration plan for your review and approval.


Implementation

Once you have completed and verified proper backup, HPE will configure the target server with proper OS kernel parameters and any other system-related parameters necessary for the proper function of the upgraded database. HPE will then install the new version of the database, including any required patches (if applicable), on the target server. HPE will migrate the source database to the target database using Oracle Database Migration Assistant or using the Export/Import utility, depending upon the project plan. When the migration is complete, HPE will conduct standard verification tests as validation of a successful migration of the database.

  • Service benefits

    • Leverage Hewlett Packard Enterprise's skills to upgrade your Oracle database from a legacy version to a current version
    • Quick implementation of the upgrade
    • Save time by not having to research requirements and learn the upgrade process
    • Help minimize business interruptions due to unexpected problems during the upgrade
    • Access to a service specialist to answer questions during customer orientation session

  • Service feature highlights

    • Service planning and assessment
    • Service deployment
    • Installation verification tests (IVT) required for this service
    • Customer orientation session

    Table 1. Service features

Feature

Delivery specifications

Service planning and assessment

A Hewlett Packard Enterprise service specialist will confirm with the Customer that the prerequisites have been met and schedule the delivery of the service at a time mutually agreed upon by HPE and the Customer, which shall be during local HPE standard business hours, excluding HPE holidays, unless otherwise agreed by HPE. Any services provided outside of HPE standard business hours may be subject to additional charges. HPE will work with the Customer to assess the computer system environment for compatibility with the new database instance.

Service deployment

As part of the HPE Upgrade Service for Oracle Databases, Hewlett Packard Enterprise technical consultants will install, configure, and migrate one database instance. Deployment activities will include the following:

  • Configuring the operating system parameters on the target server
  • Applying required patches (OS- and database-related)
  • Installing the new version of the Oracle database
  • Creating an environment for new (migrated) database instances
  • Setting up Oracle database redo-log groups on the migrated instance
  • Completing the post-installation configuration for the new database instance
  • Migrating up to a 100 GB source database to the new target database within the same storage device
  • Providing documentation for the new Oracle environment

Installation verification tests

Upon completion of the migration, the Hewlett Packard Enterprise service specialist will perform standard verification tests consisting of startup/shutdown, checking error logs, and performing a test job of database reads and writes.

Customer orientation session

Shortly after completion of the migration process and during normal HPE business hours, the Hewlett Packard Enterprise service specialist will conduct up to a one-hour orientation session on the product and technology, and will:

  • Provide information on product usage and special features and answer questions, as applicable
  • Discuss with the Customer future application installations and other customization requirements, and recommend additional services

  • Service limitations

    Activities such as, but not limited to, the following are excluded from this service:

    • Installation and configuration of Oracle RAC and other related Oracle tools such as Oracle Developer Suite/Oracle Designer/Oracle Enterprise Manager
    • Upgrade of more than one instance of the database
    • Migration of databases greater than 100 GB (available as a custom service subject to additional costs)
    • Service deployment on hardware not covered by a Hewlett Packard Enterprise warranty or Hewlett Packard Enterprise support agreement
    • Service deployment on hardware covered by a third-party maintenance contract
    • Planning, design, implementation, or assessment of the Customer's overall SAN or fabric architecture
    • Services that, in the opinion of Hewlett Packard Enterprise, are required due to unauthorized attempts by non-HPE personnel to install, repair, maintain, or modify hardware, firmware, or software
    • Site inspection activities such as a comprehensive analysis of the Customer facility’s power, cooling and humidity, airborne contaminant, and vibration levels, and determination of whether the data center’s raised floor has sufficient structural capability to accommodate the weight of the tape library to be installed
    • Any services not clearly specified in this document
    • Installation of any application software
    • Installation or configuration of a cluster environment
    • Installation or reconfiguration of external storage, such as a storage area network

  • Service eligibility

    The Customer must meet the following prerequisites for delivery of this service:

    • The Customer must have a functional system environment that meets all of the prerequisites and compatibility requirements for the upgrade version of Oracle Database.
    • The Customer must have purchased appropriate licenses for the Oracle product(s) to be installed.

  • Customer responsibilities

    The Customer will:

    • Contact a Hewlett Packard Enterprise service specialist within 90 days of date of purchase to schedule the delivery of the service
    • Coordinate service deployment on third-party-maintained hardware or software (if applicable) with Hewlett Packard Enterprise
    • Assign a designated person from the Customer's staff who, on behalf of the Customer, will grant all approvals, provide information, and otherwise be available to assist Hewlett Packard Enterprise in facilitating the delivery of this service
    • Be responsible for all data backup and restore operations
    • Ensure that all service prerequisites as identified under "Service eligibility" are met
    • Ensure that all hardware, firmware, and software that the Hewlett Packard Enterprise service specialist will need in order to deliver this service are available and, for software products, are properly licensed
    • Allow Hewlett Packard Enterprise full and unrestricted access to all locations where the service is to be performed
    • Provide a suitable work area for delivery of the service, including access to an outside telephone line, power, and any network connections required

  • General provisions/Other exclusions

    Hewlett Packard Enterprise reserves the right to charge, on a time and materials basis, for any additional work over and above this service package pricing that may result from work required to address service prerequisites or other requirements not met by the Customer.


    Should the Customer not, within 90 days of having purchased the service, contact Hewlett Packard Enterprise to schedule its subsequent delivery, HPE reserves the right to re-evaluate the charges for this service.


    Hewlett Packard Enterprise's ability to deliver this service is dependent upon the Customer's full and timely cooperation with HPE, as well as the accuracy and completeness of any information and data the Customer may provide to HPE.

© Copyright 2006, 2008, 2016 Hewlett Packard Enterprise Development LP. The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein.

This data sheet is governed by the Hewlett Packard Enterprise current standard sales terms, which include the supplemental data sheet, or, if applicable, the Customer’s purchase agreement with Hewlett Packard Enterprise.


Oracle is a registered U.S. trademark of Oracle Corporation, Redwood City, California.

5982-5870enn, September 2016, Rev. 2

Für Sie empfohlen