Data sheet
HPE Software Product Updates Service/HPE Software Updates Service
Support Services
HPE Software Product Updates Service/HPE Software Updates Service provides the rights to use the software updates for selected HPE-supported software products for each system, processor, processor core, or end user, as allowed by the original Hewlett Packard Enterprise or original manufacturer software license. HPE releases updates to software and reference manuals as soon as they are made available. Updates for selected HPE-supported third-party software products are included as they are made available from the original software manufacturer.
In addition, this service provides electronic access to related product and support information, enabling any member of your IT staff to locate this essential commercially available information. For third-party products, access is subject to availability of information from the original manufacturer.
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- Predictable cost to receive the latest revision of Hewlett Packard Enterprise and eligible third-party software
- May contribute to improved system performance and reduced downtime due to software defects
- Potentially reduces the cost of purchasing individual software updates through subscription savings
| Feature | Delivery specifications |
|---|---|
| License to use software updates | The Customer receives the license to use software updates to HPE or HPE-supported third-party software for each system, socket, processor, processor core, or end-user software license covered by this service, as allowed by the original Hewlett Packard Enterprise or original manufacturer software license terms. The license terms shall be as described in the HPE software licensing terms corresponding to the Customer's prerequisite underlying software license, or in accordance with the current licensing terms of the third-party software manufacturer, if applicable, including any additional software licensing terms that may accompany such software updates provided under this service. |
| Software product and documentation updates | As Hewlett Packard Enterprise releases updates to HPE software, the latest revisions of the software and reference manuals are made available to the Customer. For selected third-party software, HPE will provide software updates as such updates are made available from the third party, or HPE may provide instructions on how the Customer can obtain any software updates directly from the third party. A license key or access code, or instructions for obtaining a license key or access code, will also be provided to the Customer when required to download, install, or run the latest software revision. For most HPE software and selected HPE-supported third-party software, updates will be made available through the Software Updates and Licensing portal via the HPE Support Center. The Software Updates and Licensing portal provides the Customer with electronic access to receive and proactively manage software product and documentation updates. For other HPE-supported third-party software, the Customer may be required to download updates directly from the vendor’s website. |
| Access to electronic software information | As part of this service, Hewlett Packard Enterprise provides the Customer with access to certain commercially available electronic and Web-based tools. The Customer has access to:
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| Hewlett Packard Enterprise recommended software and documentation updates method | For HPE or HPE-supported third-party software and documentation updates, the recommended delivery method will be determined by Hewlett Packard Enterprise. The primary delivery method for software updates and documentation updates will be via download from the Software Updates and Licensing portal or a third-party hosted website. |
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The Customer will:
- Retain, and provide to Hewlett Packard Enterprise upon request, all original software licenses, license agreements, license keys, and subscription service registration information, as applicable for this service
- Use all software products in accordance with current Hewlett Packard Enterprise software licensing terms corresponding to the Customer's prerequisite underlying software license, or in accordance with the current licensing terms of the third-party software manufacturer, if applicable, including any additional software licensing terms that may accompany such software updates provided under this service
- Take responsibility for acting upon software product updates and obsolescence notifications received from the Hewlett Packard Enterprise Support Center
- Be responsible for registering to use Hewlett Packard Enterprise's electronic facility in order to obtain software product information and to download HPE software patches
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For more information on Hewlett Packard Enterprise support services, contact any of our worldwide sales offices or visit the following website: www.hpe.com/services/support
© Copyright 2005-2006, 2012, 2016 Hewlett Packard Enterprise Development LP. The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein.
This data sheet is governed by the Hewlett Packard Enterprise current standard sales terms, which include the supplemental data sheet, or, if applicable, the Customer’s purchase agreement with Hewlett Packard Enterprise.
5981-6644enw, August 2016, Rev. 5