Datacentre Care Service

Personalised data centre support to streamline hybrid IT operations and achieve new levels of security, control, governance and choice.

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Make IT a force for business growth

Focus on your business, not heavy lifting, by relying on one partner for expert help when you need it, based on the way you operate. With HPE Datacentre Care, you receive a personalised experience with building blocks tailored to your service needs.

Read HPE Datacentre Care Service Infographic

Simplify hybrid IT

Hybrid IT promises benefits, but can be challenging. Achieve faster time to value, a more developer-friendly IT, and faster service delivery, and help offload your IT staff, so they can focus on strategic, innovative work.

Manage multiple vendors with one contact

Manage multi-vendor IT through a single proactive IT support relationship and a single point of contact. Whether it’s a heterogeneous server farm or storage that relies on more than one manufacturer, HPE keeps you in control with efficient vendor management.

Multi Vendor Management with HPE Datacentre Care Services Brochure
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Optimal Right Mix Data Centre Infrastructure Hybrid It Services

Personalised services to meet your needs

Choose the services for your unique environment needs, such as SAP HANA® TDI, Microsoft Azure and Hyperscale, and leverage an assigned account support team backed by advanced global call expertise to complete key operational tasks.

44

less time spent keeping the lights on1

70

fewer unplanned outages1

67

less lost revenue due to un­planned outages1

All-in-one access to support

Unlock all of the benefits of being a Datacentre Care customer.

News and alerts

News, recent alerts and security.

Tools

Useful tools for your use (Active Health System Viewer, Flexible Capacity Dashboard, Warranty Check and more).

Account support information

View your reports and IT assets supported as part of your Datacentre Care contract. Get contact information for your account support team.

Support case management

Submit or manage support cases.

Help and how to guides

Technical guides, troubleshooting tips, manuals and more.

Use your service credits

Manage your service and education credits.

Success in action

ERCO Adds Remote Infrastructure Management to SAP Case Study

ERCO adds remote infrastructure management to SAP

Adding remote operational support services enabled architectural lighting specialist ERCO to manage both its critical internal IT operations, and the speed and innovation of the market.

Deutsche Börse minimises the risk of IT failure

Proactive and reactive data centre support services help the German exchange firm’s trading platforms to remain performant and uninterrupted.

Vancity enables stable performance for core banking

The Canadian credit union achieved greater flexibility and reliable performance for its mission-critical banking services to better meet customer needs.

Accenture aligns hybrid cloud with client needs

How Accenture delivers flexible cloud solutions to its clients through HPE technology and services.

Datacentre Care services portfolio

Assemble your own unique support plan through a selection of sub-services geared to helping you achieve your data centre and hybrid IT goals.

HPE Datacentre Care Operational Services

HPE Datacentre Care Operational Services

Gain flexibility in IT operations but retain control by out-tasking routine data centre work with 24x7 remote monitoring and management.

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HPE GreenLake Flex Capacity

HPE GreenLake Flex Capacity

Get infrastructure capacity on demand to enable agility and economical IT operations.

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Additional Datacentre Care services

Additional Datacentre Care services

Specialised Datacentre Care options to support a variety of IT needs.

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Gain new insights into support strategies

Executive support workshop focuses on aligning IT, investment and support.

Resources

Analyst Report : IDC – Choose a comprehensive approach to support across the IT landscape

Analyst Report

IDC – Choose a comprehensive approach to support across the IT landscape

Video : Data centre support services helped Virgin Media to offer more services to customers

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Data centre support services helped Virgin Media to offer more services to customers

Case Study : National Water Company in Saudi Arabia leverages tailored services

Case Study

National Water Company in Saudi Arabia leverages tailored services

Solution Brief : Easily attach new products to your HPE Datacentre Care contract

Solution Brief

Easily attach new products to your HPE Datacentre Care contract

Analyst Report : IDC: The business value of HPE Datacentre Care

Analyst Report

IDC: The business value of HPE Datacentre Care

Blog Post : Expand your Datacentre Care agreement to work with Azure public cloud services

Blog Post

Expand your Datacentre Care agreement to work with Azure public cloud services

Case Study : Dansk Supermarked uses big data to enable in-store retail analytics

Case Study

Dansk Supermarked uses big data to enable in-store retail analytics

Business White Paper : Why relationship-based support makes good business sense

Business White Paper

Why relationship-based support makes good business sense

1. The Business Value of HPE Datacentre Care, Document #US42983717 © 2017 IDC