Spend less time keeping the lights on and more time innovating
Get out of the data centre maintenance business with HPE Pointnext Tech Care, a new service that’s changing the definition of operational IT support. Go beyond problem identification and resolution, and leverage HPE to figure out better ways to do things, allowing your business to adapt more quickly and drive innovation with fewer resources.
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HPE Pointnext Tech Care is the new product support experience for HPE products. Reimagined from the ground up to support a customer-centric and digitally enabled customer experience, it represents a shift in the role of support from “Fix my hardware” to “help me get the most from my HPE product and drive my business forward.” The service is personalised to anticipate needs, and enables faster access to specialised expertise, provides more self-help features, and includes general technical guidance to drive innovation.
Digital and data-driven
Get faster outcomes at every stage with a digitally enabled customer experience that includes faster access to product-specific experts and automatic case creation – no more navigating complex escalations.
Personalised and predictive
Prevent issues before they happen with an AI-driven operations framework that predicts problems before they occur. Stay on top of performance with regular workload, performance and opportunity alerts and modular lifecycle services.
Innovation and intelligence
Get the most out of your IT with general technical guidance, product-specific experts and an AI-powered digital experience with self-help features including knowledge articles, videos and forums.
Eliminate issues that block transformation
- 1 in 3
Decision makers are challenged to support digital transformation because their teams are busy supporting legacy IT
Of organisations have experienced data centre downtime due to human error
Of IT Ops leaders report IT/apps, skill shortages and insufficient staffing levels as a top pain point
Experience the HPE PointNext Tech Care difference
General technical guidance
Engage HPE Pointnext experts beyond break fix for technical guidance on the operation and management of your product.
Eliminate complex escalation by connecting to an expert who specialises in the product you need help on.
AI-powered digital experience
Enables a personalised experience with multiple communication options, on demand knowledge intelligence, enhanced self-solve solutions and actionable AI insights.