Proactive IT Support Services
Provide preventative support using a personalised, hands-on approach to maintaining your IT infrastructure in an agile, healthy and reliable manner.
Are you addressing your technology challenges?
You need to respond quickly to competitive challenges and new opportunities, which requires flexibility and adaptability. You face increased complexity and budget constraints. There is too much to do and not enough resources. Are you keeping up?
Keep your IT infrastructure stable and reliable
You can reduce the number of problems and respond rapidly when they do occur by leveraging HPE Proactive Care. It provides both reactive and proactive support service deliverables for your HPE IT devices and systems and helps you focus on your business.
Get up and running quickly
Receive enhanced call experience with an assigned Technical Support Specialist who manages your case from start to finish with rapid access to other technical experts to help resolve issues quickly.
Reduce outages and prevent problems from occurring
Connect your devices to HPE to leverage proactive issue prevention with tailored reports for firmware and software revision management, proactive health checks and incident trend reports.
Free up your IT staff
Help your team to focus more on business priorities and reduce day to day maintenance.
Stay informed and in control
Receive 24x7 monitoring, pre-failure alerts, rapid and accurate diagnostics, automatic call logging and parts dispatch. Access a single consolidated view of your devices, support case tracking, updates and more.
Get the right level of support
Give your business the right competitive advantage with the right level of targeted, proactive support services.
Save time, focus on your business
HPE Proactive Care Service gives you rapid access to technology experts and information to help you optimise your operations; accelerate analysis, troubleshooting, and problem resolution; and improve the availability and stability of your IT devices and systems.
Focus on business innovation and growth
HPE Proactive Care Advanced delivers personal technical and operational advice and assistance from assigned resources who are focused on helping you empower your business. We also monitor your systems and deliver reports based on system scans.
Drive business outcomes with 24x7 operations
Hospital improves patient outcomes with new network
Wirral University Teaching Hospital’s wired network faced escalating maintenance costs and network outages. Wirral’s new core-to-edge network solution enables it to meet modern healthcare expectations and support future growth.
MBX delivers turnkey solutions worldwide
MBX Systems, which supports software developers and service providers, offers the integration, platform engineering, custom branding and warranty support that they need for worldwide expansion.
UK university moves to proactive storage support
The steady increase of data put strains on the storage capacity and IT performance of Liverpool John Moores University. Its new remote support system handles peak storage demands without additional storage investments.
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Leverage expertise and best practices gained from thousands of customers
Drive business innovation with HPE Proactive Care service for HPE SimpliVity
Focus on your business and maximise the return on your investment with access to assigned IT resources, personalised advice and a rapid response for problems if they occur.
HPE Proactive Care Service
A two-page brief that describes how HPE Defective Media Retention can help keep your data safe and secure by maintaining control over your defective storage media.