Foundational IT Support Services
Network support for HPE infrastructure servers, storage and networking hardware and software to meet your availability requirements with a variety of coverage levels and response times. Connect to HPE for rapid resolution.
Today’s IT environment is complex, pulling administrators in many directions. With HPE Foundation Care, you can simplify your day-to-day network support experience and meet your availability requirements with a variety of coverage levels and response times.
Expert Help for Any Product
Hardware and software support is provided for both HPE and third party networking, storage and server products. Services are delivered by trained engineers as well as our network support of trained channel partners.
Make HPE Your First Call for Help
With HPE Foundation Care, you’ll have access to HPE experts via phone, web or both. You’ll receive problem diagnosis and support, replacement parts and materials, access to firmware and software updates and collaborative support on leading third party operating systems for x86 hardware.
Choose the Service That’s Right for You
Simple, standard service levels make it easy for you to determine the right level of hardware and software network support coverage for your service-level agreement and budgetary requirements.
Benefits of Foundation Care
Improved Customer Experiences
One place to call for all your software issues
Protect sensitive data
Strengthen Your Competitive Advantage
Virgin Racing needed an advanced analytics infrastructure to optimise its electric race car performance so it could complete in and win the first Formula E electric car championship. Choosing the right professional services helped Virgin to drive IT transformation and support dual IT environments: continuous real-time data capture and analytics trackside at global races, and post-win playback and analytics at headquarters.
With HPE Foundation Care Support, JSC Ingenium, an innovative provider of core network platforms for mobile operators, is assured of 24/7 infrastructure monitoring and rapid expert technical support, providing component replacement within four hours of opening a case. Learn more how JSC Ingenium strengthened competitive advantage with highly resilient, continuously available platforms backed by HPE Foundation Care Service.
Get Started Simplifying Your Support
Learn more about the benefits of HPE Foundation Care and HPE Data Privacy Services and how the HPE network of more than 70,000 channel partners can give you the support for hardware and software across your IT infrastructure.