Your IT environment supported by HPE world-class experts & technologies
HPE Complete Care Service is the company's most comprehensive support solution, designed for customers who need an advanced, tailored service experience aligned to their business needs, a trusted partnership built on technical depth, speed, and digital intelligence.
The benefits of HPE Complete Care Service
Accelerated outcomes
HPE Complete Care Service helps you achieve faster business results, beginning with assisted set-up and onboarding, ultimately enabling your teams to implement changes and innovations more quickly.
Driven from an AI powered connectivity suite, benefit from:
- Security assessment & insights
- Personalized, tailored alerts and content
- Auto case creation and support incident case management
- Sustainability & reporting
- Firmware analysis
Optimized product feature utilization
HPE Complete Care Service helps you understand and utilize all features and capabilities of your IT assets, onboarding your technology quickly, and converting IT investments into tangible business results.
Maximize the ROI of your IT investments through:
- A technical advisor who is a deep product specialist
- Technical lifecycle planning
- Platform profiling
- Advanced technical advice and guidance sessions
- Collaborative incident support
Maximized performance and uptime
HPE Complete Care Service keeps your business running at peak efficiency with fewer disruptions, ensuring continuity and freeing teams to focus.
Optimize your time, your tech, and your decision-making with:
- An assigned service delivery team who understands your needs
- Your service experience manager that acts as your single point of contact
- An advanced service experience with enhanced incident management and reactive product support
Our customers
HPE Complete Care Service technical & security enhancements
In addition to the core services, HPE Complete Care Service also offers outcome-specific modular technical and security enhancements designed to help you optimize and modernize your IT environment.
High-performance computing
Accelerate high-performance computing innovation.
Spares management
On-demand access to genuine HPE spare parts inventory.
Secure locations
Flexible support to accommodate heightened customer specific security and privacy requirements.
Storage performance optimization
Proactive features to support eligible HPE Alletra 9000,HPE Primera, and/or HPE 3PAR products.
SAP
Comprehensive support experience for your HPE infrastructure for SAP HANA.
Assigned technology specialist
Focused expert service to help manage, plan, and operate select HPE technology platforms.