Comprehensive HPE Nimble Storage services
Take advantage of a variety of comprehensive support services to tailor storage to your business needs, free up valuable IT resources, optimise your investment, resolve issues before they affect operations and ensure peak storage health and speeds.
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Focus on innovation, not management
Choose the HPE Nimble Storage services right for you from our HPE Nimble Storage Proactive Support Manager service. Focus on innovation and pressing business needs by offloading a broad set of support and management practices to a dedicated account manager.
Leverage your assigned point of contact who will track every support case and perform regular proactive storage support health checks throughout the week.
Comprehensive proactive support
Resolve data storage management issues before they can affect operations. We’ll align your storage support with your needs and HPE Nimble Storage best practices, and will assist in training your IT teams to become proficient.
Centralised management and reporting
Drive rapid service request resolution through comprehensive communication and reporting delivered weekly, bi-weekly or monthly by our Proactive Support Managers and functional experts.
HPE Nimble Storage services
Meet specific HPE Nimble Storage support needs, and move quickly and successfully to your preferred outcomes with these targeted HPE Nimble Storage services.
Support Services for HPE Nimble Storage
Our data storage support services are available for each HPE Nimble Storage product providing hardware and software support that allows you to get the most out of your investment.
Now is the time for next
In a world where everything computes, HPE Pointnext is the trusted partner that can guide you on your digital transformation journey, and help point you towards what’s next.
HPE Nimble support
General PSM and SmartStack FAQs
What is the HPE Nimble Storage Proactive Support Manager (HPE Nimble Storage PSM) Service?
Answer: HPE Nimble Storage PSM is a liaison service that acts as your trusted advisor and an extension of your team that will be with you every step of the way. The service provides a smooth transition from install, to integration, to break/fix, through expansion.
Will Cisco and HPE Nimble Storage continue to support SmartStack customers?
Answer: Absolutely. Any customer with a current support contract can continue to call Cisco and HPE Nimble Storage directly for support. Joint customers who have already purchased Cisco Solution Support for Critical Infrastructure and have a current support contract can continue to use Cisco Solution Support.
Technical Support Phone Numbers
HPE Nimble Storage Proactive Support Manager Service
HPE Nimble Storage Proactive Support Manager Service focuses on a holistic approach to storage management and support, and is the customer’s central point of contact across a wide spectrum of practices.
- Frees up valuable IT resources
- Optimises IT investment
- Helps enable peak storage health
9 HPE Business White paper "Redefining the standard for system availability", August 2017