Proactive IT Support Services

Provide preventative support using a personalised, hands-on approach to maintaining your IT infrastructure in an agile, healthy and reliable manner.

HPE Proactive Care Preventative Services

Business Value of Connected Support

Organisations of all sizes are finding value with HPE Proactive Care Service combined with the benefits of connecting their IT devices to HPE for proactive analysis, faster troubleshooting, problem resolution and operations support. You’ll spend less time worrying about operational maintenance and more time focused on innovation and growth.

Preventative Support Delivers Real Value

77%

Reduction in downtime

2.1

Months average payback period

140

Hours saved per year with health monitoring and proactive health checks

Flexible, Comprehensive, and Cost-effective

We provide tailored proactive reporting, consultation, recommendations, and operations support for your HPE hardware and software. This service gives you three primary benefits to help ensure your IT infrastructure remains stable and reliable.

Receive Personalised support with HPE Proactive Care Services

Personalised

Personalised to help make the best use of your time. A Technical Solution Specialist (TSS) will act as your single point of contact for start-to-finish ownership of any incidents. Connected products enable personalised analysis of firmware and software patches.

Connect with a Procative Care Technical Solution Specialist

Proactive

Proactive to help you prevent problems and stay up-to-date. Products connected to HPE leverage 24x7 monitoring, pre-failure alerts, rapid diagnosis, automatic call logging and parts dispatch for hardware support and to help avoid outages. You’ll receive proactive scans, a healthcheck on your covered, connected devices and tailored recommendations.

Simplified Proactive Care Support

Simplified

Simplified, with a choice of three hardware support levels. With an enhanced call experience, a single point of contact will manage your case.  HPE Proactive Care Service is available for HPE hardware and software, including servers, storage, and networking products.

Increase Business Productivity and Enable 24x7 Operations

Peel Ports Group Proactive Care Case Study

Peel Ports Group Reduces Costs by Centralising IT Resources

Managing storage and server infrastructure from centralised IT operations requires the ability to proactively monitor and upgrade critical hardware platforms. Dominic Leeson, Group IT Operations Manager for Peel Ports Group who is the second largest port group in the UK, handling over 70 million tons of cargo per year, says “HPE Proactive Care protects the IT infrastructure that is the most important to Peel Ports Group and puts us in a position to be alerted before we even know a problem exists. In some cases, we’ve even been notified that a replacement part is on the way for a problem we were not even aware of yet.” Learn more how Peel Ports Group leverages HPE Proactive Care for proactive maintenance planning to drive smooth operations and provide greater value to business operations.

Want to Learn More?

As a leader in proactive support services, HPE operates in 170 countries with a worldwide network of 150,000 channel partners. Reach out to begin leveraging the future of support services today.

Resources

Brochure : Transform your support strategy as you transform your IT

Read Brochure to Transform Your Support Strategy and IT
Brochure

Transform your support strategy as you transform your IT

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Watch Video About the Value of HPE Proactive Care Service
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Realise the full value of your IT investments with HPE Proactive Care Service

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Watch How HPE Proactive Care Advanced Service Works
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HPE Proactive Care Advanced Service

Data Sheet : HPE Proactive Care Support Services

Download the HPE Proactive Care Service Datasheet
Data Sheet

HPE Proactive Care Support Services