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This is to inform you of the return options valid for DHL shipments for faulty items.
Defective part returns are currently arranged within 3 working days from the delivery of the replacement one.
Hewlett Packard Enterprise case reference / Part number / Description
If you have already returned the part, please accept our apologies for any inconvenience caused.
Otherwise, you can book a collection over the phone:
Phone number: 16345
Please use account number 464076038 when you book your return.
Always inform the agent in case you do not have return labels, provided in the box.
When a part is collected from you by a DHL courier you have to keep the receipt in order to verify the return and to allow traceability.
Please provide us with the Shipment Waybill Number (it is on the top of the receipt) and e-mail it to email@example.com.
If you have any questions or concerns please do not hesitate to ask us by sending e-mail to firstname.lastname@example.org.
This shipment is pre-paid, there is no extra fee