Get specific expertise and support for your IT solution
The answer is HPE Datacentre Care – one of the long-time leaders in personalised support services. Its relationship-based support experience includes an assigned account support team for HPE and other technologies. And when you have specific, IT and business needs, HPE Datacentre Care offers a wide range of innovative solutions.
Leverage HPE technical expertise whenever you need it
Streamline technology, management and operations by partnering with your assigned Account Support Manager (ASM) who has real-world experience across HPE and non-HPE products, and access to specialists to get things done. ASMs are an essential part of our relationship-based support experience and high customer satisfaction.
Focus on your business, not the day to day routine tasks, by relying on one partner for expert help when you need it, based on the way you operate. Easily add specialist expertise and solutions to your HPE Datacentre Care experience.
Simplify IT Operations
Remove complexity and easily manage multi-vendor IT operations through a single service provider. Save time with a single point of accountability 24x7.
Receive the advice, knowledge and services that helps drive faster service delivery and innovation so the business stays ahead of the competition. Gain more time for your IT team to focus on key projects be better prepared for the future.
Additional HPE Datacentre Care Services portfolio
Transform and modernise IT operations by streamlining and modernising using tried and true processes
Consolidate the responsibility for vendor management and service delivery into a single service agreement to simplify IT operations management. You’ll get the same Datacentre Care experience and expertise whether you have HPE products or those from other vendors.
Operate and evolve your TDI infrastructure, fully realise the benefits, and resolve challenges faster by partnering with HPE SAP HANA technical experts. You’ll keep your IT resources focused on business priorities and get higher performance on your SAP HANA system.
Leverage a single point of support and sourcing for Microsoft Azure Stack. Get personalised guidance from an assigned Azure specialist who can help you get the most from your Azure investment. HPE lets you purchase, and get support for, Azure cloud services from HPE.
HPE Datacentre Care for Hyperscale offers tailored services for service providers and/or high-performance computing customers using web-scale computing. Manage as many of the routine tasks as you like, align support levels to suit your specific needs.
Prevent problems through proactive advice and technical services, accelerate time to value through guidance from an assigned OneSphere specialist, and reduce downtime through fast and reliable response in the event of an issue.
The Prince’s Trust drives value from IT
The UK youth charity helped 56,000 youth last year. A recent merger required bringing together two IT infrastructures, and the Trust wanted to reduce strain on in-house IT resources. It gave the Trust the reason to find and implement an ideal solution.
In a competitive environment, IT had become fundamental to the success of the Trust and needed to become a business enabler. It had to become more mobile, more social and more connected.
The Trust worked with HPE HPE Pointnext to implement HPE Datacentre Care, a flexible support package that enabled the Trust to choose from a range of reactive and proactive services that matches its unique needs.
The Trust optimised IT resources, improved reactive fix responses times and established proactive intervention, and can now focus IT resources on new digital and data security projects.
Vancity enables stable performance for core banking
The Canadian credit union achieved greater flexibility and reliable performance for its mission-critical banking services to better meet customer needs.
Deutsche Börse minimises the risk of IT failure
Proactive and reactive data centre support services help the German exchange firm’s trading platforms to remain performant and uninterrupted.
ADP has talent – for innovation
ADP faces increasing competition from small, nimble start-ups. It leveraged hyperconverged infrastructure and containers to accelerate innovation, improve business agility and expand margin by moving to a digital data centre.
Simplify managing your multivendor IT environment and focus on driving business innovation.
How to Simplify Datacentre Support for a Multivendor Environment.
Mitigate risk and simplify with HPE Datacentre Care for 3PAR
Rapid access to parts to help manage your IT.
Unlock delivery success with HPE Smart Spares Box