Hewlett Packard Enterprise Canada AODA
Accessibility for Ontarians with Disability Act
The Accessibility for Ontarians with Disabilities Act, 2005 (AODA), is important to Ontario and HPE as well. About 1.85 million people in Ontario have a disability – that is one in seven people. Over the next 20 years as people grow older, the number of people with a disability will rise to one in five Ontarians. The AODA is legislation designed to make Ontario barrier-free to people with disabilities by 2025.
The Customer Service Standard is the first of five standards that will help lead the way to an accessible Ontario by 2025. People, businesses and other organizations that provide goods or services to the public or to other businesses or organizations in Ontario (“providers”) - no matter where that business is located in the world - have legal obligations under the standard.
This standard is aimed at making their customer service operations accessible to people with disabilities and HPE must comply with this standard by January 1, 2012. The standard applies to all people or organizations, both public and private, that provides goods or services either directly to the public or to other businesses or organizations and has one or more employees in Ontario.
For more details on AODA, why it is important, and some helpful links that explain more about the related standards, see this document:
The following sections on this page provide information about Accessibility at Hewlett Packard Enterprise Canada Co., customer service and accessibility policies, posting of temporary service disruption, accessing service and providing feedback, AODA training, requests for AODA documentation in alternative format, and the Hewlett Packard Enterprise Canada Co. Customer Service Plan.
Accessibility at Hewlett Packard Enterprise Canada Co.
For an overview of Hewlett Packard Enterprise Canada Co. commitment to accessibility as well as a link to the HPE Accessibility Policy, see this document:
Hewlett Packard Enterprise Canada Co. Multi-Year Accessibility Plan
The Hewlett Packard Enterprise Canada Co. Multi-Year Accessibility Plan outlines strategies and actions to identify, remove and prevent barriers for people with disabilities in Hewlett Packard Enterprise Canada Co.’s programs, services, and facilities therefore increasing accessibility. The plan also details our strategy for meeting Ontario’s accessibility legislation, the Accessibility for Ontarians with Disabilities Act, 2005 (AODA).
Posting of Temporary Service Disruption
Notice of Service Disruption
Scheduled/Current Service Disruptions:
Currently, there are no disruptions to report.
For a description of reporting and posting methods for planned disruption and unexpected disruption, see this document:
Information about Hewlett Packard Enterprise Canada Co.'s commitment to AODA training as well as links to training resources are found in this document:
Request for AODA Documentation in Alternative Format
To request AODA Documentation in Alternative Format, please complete this form:
Please return the completed form via mail or fax to:
Hewlett Packard Enterprise Canada Co. AODA Officer, Human Resources
1875 Buckhorn Gate, Suite 202
Mississauga, Ontario, L4W 5N9, Canada
Hewlett Packard Enterprise Canada Co. Accessible Customer Service Plan
A Summary of the Hewlett Packard Enterprise Canada Co. Accessible Customer Service Plan, including what Hewlett Packard Enterprise Canada Co. has done and will do in the areas of assistive devices, communications, service animals, support persons, notice of temporary disruption, training and the feedback process, is provided in the following link:
Information about modification to this or other policies is also contained in the document above.
Did You Know?
What is accessibility? It simply means giving people of all abilities opportunities to participate fully in everyday life.
More Information regarding AODA
Accessible Customer Service Standard Policy
in compliance with Accessibility for Ontarians with Disability Act (AODA).
Hewlett Packard Enterprise Canada LAPHO
Normes d’accessibilité en vertu de la Loi sur l’accessibilité pour les personnes handicapées de l’Ontario.
Politique relative aux normes d’accessibilité
du service à la clientèle en Conformément à l'accessibilité pour les Ontariens et Ontariennes Avec la Loi sur l'invalidité (LAPHO).