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Hewlett Packard Enterprise Canada AODA
Accessibility for Ontarians with Disability Act
The Accessibility for Ontarians with Disabilities Act, 2005 (AODA), is important to Ontario and HPE as well. About 1.85 million people in Ontario have a disability – that is one in seven people. Over the next 20 years as people grow older, the number of people with a disability will rise to one in five Ontarians. The AODA is legislation designed to make Ontario barrier-free to people with disabilities by 2025.
The Customer Service Standard is the first of five standards that will help lead the way to an accessible Ontario by 2025. People, businesses and other organizations that provide goods or services to the public or to other businesses or organizations in Ontario (“providers”) - no matter where that business is located in the world - have legal obligations under the standard.
This standard is aimed at making their customer service operations accessible to people with disabilities and HPE must comply with this standard by January 1, 2012. The standard applies to all people or organizations, both public and private, that provides goods or services either directly to the public or to other businesses or organizations and has one or more employees in Ontario.
For more details on AODA, why it is important, and some helpful links that explain more about the related standards, see this document:
The following sections on this page provide information about Accessibility at Hewlett Packard Enterprise (Canada) Co., customer service and accessibility policies, posting of temporary service disruption, accessing service and providing feedback, AODA training, requests for AODA documentation in alternative format, and the Hewlett Packard Enterprise (Canada) Co. Customer Service Plan.
Accessibility at Hewlett Packard Enterprise (Canada) Co.
For an overview of Hewlett Packard Enterprise (Canada) Co. commitment to accessibility as well as a link to the HPE Accessibility Policy, see this document:
Hewlett Packard Enterprise (Canada) Co. Multi-Year Accessibility Plan
The Hewlett Packard Enterprise (Canada) Co. Multi-Year Accessibility Plan outlines strategies and actions to identify, remove and prevent barriers for people with disabilities in Hewlett Packard Enterprise (Canada) Co.’s programs, services, and facilities therefore increasing accessibility. The plan also details our strategy for meeting Ontario’s accessibility legislation, the Accessibility for Ontarians with Disabilities Act, 2005 (AODA).
Customer Service Standard and Accessibility Policies
This document provides specific information about the Customer Service Standard as well as core principles that support this standard:
Posting of Temporary Service Disruption
Notice of Service Disruption
Scheduled/Current Service Disruptions:
Currently, there are no disruptions to report.
For a description of reporting and posting methods for planned disruption and unexpected disruption, see this document:
Accessing Service and Providing Feedback
The following document describes the steps which a person with a disability can follow to access our services, and how to provide further feedback or comments to the Hewlett Packard Enterprise (Canada) Co. AODA Officer:
The document in the above link contains an Hewlett Packard Enterprise (Canada) Co. Feedback Process Form that can be used to provide feedback or comments about Hewlett Packard Enterprise (Canada) Co. Customer Service Accessibility.
Information about Hewlett Packard Enterprise (Canada) Co.'s commitment to AODA training as well as links to training resources are found in this document:
Request for AODA Documentation in Alternative Format
To request AODA Documentation in Alternative Format, please complete this form:
Please return the completed form via mail or fax to:
Hewlett Packard Enterprise (Canada) Co. AODA Officer, Human Resources
5150 Spectrum Way Suite 400
Mississauga, Ontario, L4W 5G1, Canada L4W 5G2
Hewlett Packard Enterprise (Canada) Co. Accessible Customer Service Plan
A Summary of the Hewlett Packard Enterprise (Canada) Co. Accessible Customer Service Plan, including what Hewlett Packard Enterprise (Canada) Co. has done and will do in the areas of assistive devices, communications, service animals, support persons, notice of temporary disruption, training and the feedback process, is provided in the following link:
Information about modification to this or other policies is also contained in the document above.