Cloud computing
Enable unprecedented levels of automation and agility with cloud computing solutions.
Products and services
Servers and systems Software Data storage Networking HPE Pointnext Datacentre Care Service
Personalised data centre support to streamline hybrid IT operations and achieve new levels of security, control, governance and choice.
Make IT a force for business growth
Focus on your business, not heavy lifting, by relying on one partner for expert help when you need it, based on the way you operate. With HPE Datacentre Care, you receive a personalised experience with building blocks tailored to your service needs.
Simplify hybrid IT
Hybrid IT promises benefits, but can be challenging. Achieve faster time to value, a more developer-friendly IT, and faster service delivery, and help offload your IT staff, so they can focus on strategic, innovative work.
Manage multiple vendors with one contact
Manage multi-vendor IT through a single proactive IT support relationship and a single point of contact. Whether it’s a heterogeneous server farm or storage that relies on more than one manufacturer, HPE keeps you in control with efficient vendor management.
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Personalised services to meet your needs
Choose the services for your unique environment needs, such as SAP HANA® TDI, Microsoft Azure and Hyperscale, and leverage an assigned account support team backed by advanced global call expertise to complete key operational tasks.
44
less time spent keeping the lights on1
70
fewer unplanned outages1
67
less lost revenue due to unplanned outages1
All-in-one access to support
Unlock all of the benefits of being a Datacentre Care customer.
News and alerts
News, recent alerts and security.
Tools
Useful tools for your use (Active Health System Viewer, Flexible Capacity Dashboard, Warranty Check and more).
Account support information
View your reports and IT assets supported as part of your Datacentre Care contract. Get contact information for your account support team.
Support case management
Submit or manage support cases.
Help and how to guides
Technical guides, troubleshooting tips, manuals and more.
Use your service credits
Manage your service and education credits.
Success in action
ERCO adds remote infrastructure management to SAP
Adding remote operational support services enabled architectural lighting specialist ERCO to manage both its critical internal IT operations, and the speed and innovation of the market.
Deutsche Börse minimises the risk of IT failure
Proactive and reactive data centre support services help the German exchange firm’s trading platforms to remain performant and uninterrupted.
Vancity enables stable performance for core banking
The Canadian credit union achieved greater flexibility and reliable performance for its mission-critical banking services to better meet customer needs.
Accenture aligns hybrid cloud with client needs
How Accenture delivers flexible cloud solutions to its clients through HPE technology and services.
Datacentre Care services portfolio
Assemble your own unique support plan through a selection of sub-services geared to helping you achieve your data centre and hybrid IT goals.
HPE Datacentre Care Operational Services
HPE Datacentre Care Operational Services
View Now Gain flexibility in IT operations but retain control by out-tasking routine data centre work with 24x7 remote monitoring and management.
HPE GreenLake Flex Capacity
HPE GreenLake Flex Capacity
View Now Get infrastructure capacity on demand to enable agility and economical IT operations.
Additional Datacentre Care services
Additional Datacentre Care services
View Now Specialised Datacentre Care options to support a variety of IT needs.
Gain new insights into support strategies
Executive support workshop focuses on aligning IT, investment and support.
Resources
Analyst Report : IDC – Choose a comprehensive approach to support across the IT landscape
Analyst Report
IDC – Choose a comprehensive approach to support across the IT landscape
Video : Data centre support services helped Virgin Media to offer more services to customers
Video | 4:08
Data centre support services helped Virgin Media to offer more services to customers
Case Study : National Water Company in Saudi Arabia leverages tailored services
Case Study
National Water Company in Saudi Arabia leverages tailored services
Solution Brief : Easily attach new products to your HPE Datacentre Care contract
Solution Brief
Easily attach new products to your HPE Datacentre Care contract
Analyst Report : IDC: The business value of HPE Datacentre Care
Analyst Report
IDC: The business value of HPE Datacentre Care
Blog Post : Expand your Datacentre Care agreement to work with Azure public cloud services
Blog Post
Expand your Datacentre Care agreement to work with Azure public cloud services
Case Study : Dansk Supermarked uses big data to enable in-store retail analytics
Case Study
Dansk Supermarked uses big data to enable in-store retail analytics
Business White Paper : Why relationship-based support makes good business sense
Business White Paper
Why relationship-based support makes good business sense
1. The Business Value of HPE Datacentre Care, Document #US42983717 © 2017 IDC