Datacenter Care Service
A new model for modernizing IT operations
Data center support is about more than just a device. Get your entire IT environment and operations running smoothly with HPE Datacenter Care, delivered by an assigned team of HPE Pointnext experts. Our holistic, personalized, proactive support approach gives you what you need — tailored services for your specific multivendor IT environment and your targeted business outcomes, to achieve a more agile, cloud-like model. You also get priority access to reactive support, so your business can continue receiving the service levels you expect.
Simplify data center operations
What happens in your data center has a direct effect on your business. Delivering the experience users need means your staff has to spend more time focused on business priorities and less time focused on day-to-day routine tasks. Create a leaner, more agile organization and achieve the business outcomes you’re aiming for, with the expertise of HPE Pointnext.
How expert operational support can improve your data center
Optimize and modernize day-to-day tasks
Routine IT tasks take too much time that could be spent on key business priorities. Optimize and automate these routine tasks to create a high-performing, cost-effective IT environment and team.
Integrate technology
Operate all of your technology, bringing it all together with one provider to call, both on-prem and in the cloud. Get the help you need to manage and eliminate interoperability issues and take advantage of strategic partnerships to create smooth and stable IT that runs at peak performance.
Streamline delivery
Expand and evolve your IT operations to be lean, agile, and cloud-like, adapting easily to meet business needs.
New advantage options for HPE Datacenter Care
Modernize and optimize your hybrid cloud environments with new analysis, advice, and implementation capabilities from HPE Pointnext. HPE Datacenter Care advantage options are pre-defined services that can be added to your HPE Datacenter Care experience, covering key topics such as backup and recovery, security, SAP HANA, Microsoft Azure, IT performance, automating IT operations, and supporting open-source EDB Postgres.
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Modernizing IT operations in pursuit of business outcomes
We’ll all run hybrid environments for the foreseeable future. 451Research gives us some advice on how to survive, including guidance that a ‘rip and replace’ of your current IT infrastructure is not operationally or fiscally viable.
Hybrid IT isn’t an either-or world. As an IT team, you have to think in terms of both on-premises infrastructure and cloud. You have to focus on keeping the data center highly available while also controlling costs. You have to wring more value out of your current IT investments while also establishing infrastructure for new business services. Balance your data center operations with the right blend of comprehensive support services.
In today’s digital marketplace, mobility, social, big data, and cloud computing offer many ways that IT can help your business compete. But the time and complexity involved in keeping your everyday IT operations up and running at peak performance make it hard to free up resources to focus on innovation. HPE Datacenter Care delivers an agile, cloud-like model for IT operations plus the new skills, methodologies, and tools you need to handle the speed of business today — and tomorrow.
Extend your Datacenter Care environment
Expand your Datacenter Care environment with specialized expertise and methodologies, run and monitor capabilities, and a consumption-based IT model.
Additional Datacenter Care services
Specialized Datacenter Care options to support a variety of IT needs.
HPE Adaptive Management Services
Gain flexibility in IT operations but retain control by out-tasking routine data center work with 24x7 remote monitoring and management.
HPE GreenLake Flex Capacity
Get infrastructure capacity on demand to enable agility and economical IT operations.
Success in action
ERCO adds remote infrastructure management to SAP
Adding remote operational support services enabled architectural lighting specialist ERCO to manage both its critical internal IT operations, and the speed and innovation of the market.
Deutsche Börse minimizes the risk of IT failure
Proactive and reactive data center support services help the German exchange firm’s trading platforms to remain performant and uninterrupted.
Vancity enables stable performance for core banking
The Canadian credit union achieved greater flexibility and reliable performance for its mission-critical banking services to better meet customer needs.
Accenture aligns hybrid cloud with client needs
How Accenture delivers flexible cloud solutions to its clients through HPE technology and services.
The Prince’s Trust aligns and simplifies IT
In an increasingly competitive charitable-giving landscape, The Prince’s Trust foundation for UK youth invests in enterprise-level infrastructure and support that frees IT resources for new digital and data security projects.
ADP moves toward a truly digital data center
Cloud-based human capital management provider ADP creates an innovation-focused digital data center with HPE hyperconverged infrastructure and data center support services.
Salling Group enables in-store retail analytics
Denmark’s leading retailer pairs real-time customer data and big data analytics to reduce waste and increase store revenues.
National Water Company leverages tailored IT services
Saudi Arabia’s National Water Company safeguards the desert nation’s precious water resources with high-availability IT and data center support for critical systems.
SCOTT Sports frees IT team with 24x7 data center support
Proactive monitoring, support, and planning partnering with an assigned HPE team helped the international sports brand save time and money and reallocate its IT resources for high-value innovation projects.
All-in-one access to support
Unlock all of the benefits of being a Datacenter Care customer.
News and alerts
News, recent alerts, and security.
Tools
Useful tools for your use (Active Health System Viewer, Flexible Capacity Dashboard, Warranty Check, and more).
Account support information
View your reports and IT assets supported as part of your Datacenter Care contract. Get contact information for your account support team.
Support case management
Submit or manage support cases.
Help and how to guides
Technical guides, troubleshooting tips, manuals, and more.
Use your service credits
Manage your service and education credits.
Resources
White Paper : IDC – Choose a comprehensive approach to support across the IT landscape
IDC – Choose a comprehensive approach to support across the IT landscape
Blog Post : Rethinking support for Hybrid IT: An inclusive, relationship-based, tailored approach
Rethinking support for Hybrid IT: An inclusive, relationship-based, tailored approach
Blog Post : Rx for business vitality: Choosing the right IT support
Rx for business vitality: Choosing the right IT support
Solution Brief : Easily attach new products to your HPE Datacentre Care contract
Easily attach new products to your HPE Datacentre Care contract
Blog Post : Service that makes your customers smile: 5 key operational factors
Service that makes your customers smile: 5 key operational factors
1. The Business Value of HPE Datacenter Care, Document #US42983717 © 2017 IDC