Datacentre Care Service

A new agile, cloud-like IT model for data centre support that modernises your IT operations.

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A new model for modernising IT operations

Get your entire IT environment and operations running smoothly. HPE Datacentre Care – delivered by an assigned team of HPE Pointnext Services experts – is a holistic, personalised, proactive support approach: tailored services and priority access to reactive support for your specific multivendor IT environment and your targeted business outcomes to achieve a more agile, cloud-like model.

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How expert operational support can improve your data centre

Leverage specialised expertise and methodologies, run and monitor capabilities, and a consumption-based IT model.

Optimise and modernise day-to-day tasks

Optimise and automate routine tasks to create a high-performing, cost-effective IT environment and team.

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Integrate technology

Operate all of your technology with one provider to call, both on premises and in the cloud.

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Streamline delivery

Evolve your IT operations to be lean, agile and cloud-like, adapting easily to meet business needs.

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HPE positioned as a Leader in 2019 IDC MarketScape

This IDC MarketScape study assesses eight support providers that are participating in the worldwide datacentre hardware support services IDC MarketScape model.

Read the IDC Marketscape

Extend your Datacentre Care environment

Expand your Datacentre Care environment with specialised expertise and methodologies, run and monitor capabilities, and a consumption-based IT model.

Services

Advantage Options for HPE Datacentre Care

Options available to support a variety of IT needs with specialised expertise and methodologies dependent on your specific needs.

Features

Access expertise

Focus on your business by relying on one partner for expert help when you need it.

Migrate

Let experts manage complex migrations so you can focus on business.

Assess and tune

Drive faster service delivery and innovation to stay ahead of the competition.

Service

HPE Adaptive Management Service

Streamline service delivery through automation with a service that helps you run and monitor your full IT stack, from your infrastructure to your apps, whether in the data centre or in the cloud. Offload routine tasks with 24 x 7 remote data centre infrastructure monitoring and management services.

AS A SERVICE

HPE GreenLake

An infrastructure service that offers on-demand capacity and planning, combining the agility and economics of public cloud with the security and performance of on-premises IT.

Benefits

Accelerate digital transformation

Get scalability and control

Increase cost efficiency

Services

Advantage Options for HPE Datacentre Care

Options available to support a variety of IT needs with specialised expertise and methodologies dependent on your specific needs.

Features

Access expertise

Focus on your business by relying on one partner for expert help when you need it.

Migrate

Let experts manage complex migrations so you can focus on business.

Assess and tune

Drive faster service delivery and innovation to stay ahead of the competition.

IDC explains transformational trends in IT Support Services

Complex environments need external support assistance, such as support from HPE Pointnext Services.

Read the article

Success in action

ERCO adds remote infrastructure management to SAP

Adding remote operational support services enabled architectural lighting specialist ERCO to manage both its critical internal IT operations, and the speed and innovation of the market.

Challenge

Erco’s infrastructure was aging and it wanted more stable operations.

Solution

Transfer operational tasks to a service provider, as they are not a strategic task for the IT department.

Our collaboration with HPE is very successful. Our IT operations are now more stable, and we have a higher level of quality than before.

Oliver Heid, head of IT, ERCO

Result

IT sees fewer disruptions due to more stable IT operations, leaving the IT department available for the digital transformation process.

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Proactive and reactive data centre support services help the German exchange firm’s trading platforms to remain performant and uninterrupted.

Read the case study

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In an increasingly competitive charitable-giving landscape, The Prince’s Trust foundation for UK youth invests in enterprise-level infrastructure and support that frees IT resources for new digital and data security projects.

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National Water Company leverages tailored IT services

Saudi Arabia’s water provider safeguards the desert nation’s precious resource with high-availability IT and data centre support for critical systems.

SCOTT Sports frees IT team with 24x7 data centre support

Proactive monitoring, support and planning partnering with an assigned HPE team helped the international sports brand save time and money and reallocate its IT resources for high-value innovation projects.

YNAP improves online shopping throughput by 567%

YNAP modernised its infrastructure to meet the needs of today’s digital business by moving from legacy storage to all-flash HPE 3PAR StoreServ and 8440 Storage with HPE GreenLake Flex Capacity.

Featured resource

The friendly face of personalised support: Meet your HPE Account Support Manager

Meet Andrew Mitchell, one of our Account Support Managers. Get an inside view of the ASM role, and see why the personalised support provided by HPE Datacentre Care Service ASMs is such an important benefit for you.

Assigned account teams are a hallmark of HPE Datacentre Care Service
ASM teams provide both proactive planning and reactive support

The friendly face of personalised support: Meet your HPE Account Support Manager

Meet Andrew Mitchell, one of our Account Support Managers. Get an inside view of the ASM role, and see why the personalised support provided by HPE Datacentre Care Service ASMs is such an important benefit for you.

Assigned account teams are a hallmark of HPE Datacentre Care Service
ASM teams provide both proactive planning and reactive support

Article

From Andrew

When they have an issue, they just send me the information so I can diagnose it and bring in the right teams to solve it...I have all the right relationships internally to make things happen fast.

Article

A single point of entry for all your support needs

Sign in now. Access your HPE product support documentation, drivers, software and patches. Get HPE expert advice to resolve issues and leverage the support tools to make your job easier.

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