SUPPORT WHEN YOU NEED IT

You may be managing virtualised, mobile and cloud technologies that increase complexity and make 24x7 support a necessity. Your IT staff must become specialists in too many areas, taking their focus away from strategic initiatives. HPE Foundation Care Services can help you minimise the time needed to troubleshoot, monitor and remediate issues, while innovating for the future.

+ show more

SIMPLIFY YOUR SUPPORT EXPERIENCE

Stay up and running with HPE Foundation Care – one place to resolve problems for hardware, firmware and software; get replacement parts and materials; access updates; and take advantage of collaborative support for independent software vendors.

Reduce complexity

Simplify support with 24x7 system monitoring, fast diagnostics, automatic case creation and parts dispatch. 1

Address issues quickly

Choose the highest-level call-to-repair commitment – restoring hardware operation within six hours.

Boost control and management

Leverage online visibility into your assets and support status with the HPE Support Centre website.

Prepare for growth

Make full use of IT resources, budgets and talent to advance your business toward high-value growth.

Prepare for growth

Make full use of IT resources, budgets and talent to advance your business toward high-value growth.

FOUNDATION CARE SERVICES

Choose the support that’s right for you. Pick the level of IT infrastructure support coverage that meets your service-level agreement and budgetary requirements. HPE Foundation Care offers five levels of proactive support services designed to meet every need.

SUCCESS IN ACTION

Hospital makes patients (and their experience) better

Wirral University Teaching Hospital can now deliver the levels of service its patients demand – and meet future demands – using a new core-to-edge solution.

Challenge

Wirral’s aging, outage-prone wired network was expensive to maintain and couldn’t support mobile devices at patient bedsides, as well as other emerging technologies to enhance patient experience. 

Solution

Wirral leveraged HPE expertise to deploy an integrated HPE and Aruba core-to-edge network solution with zero downtime for maximum patient impact.

“The HPE Pointnext team actively engages in knowledge transfer to empower our internal team on how to manage and get the most out of the solution.”

Phil Scott, Delivery Manager Head of Informatics, Wirral University Teaching Hospital

Result

The new core-to-edge network solution has maximised electronic records, ensured a seamless experience and knowledge transfer, minimised downtime and disruptions, and prepared for future growth.

1. Devices need to be connected to HPE for these benefits and more.