• Tamper evident seal applied to packaging prevents opening without evidence of access.
• Tamper evident tape can be provided by HPE, or Customers can provide their tape that meets their requirements.
• Tamper evident tape will show tamper evidence by self-destructing, leaving evidence on the package and the tape itself.
• Photos of the items after being sealed with tape can be provided by HPE upon request.

• Racks and overpack boxes have serialized tamper-evident tape applied based on Customer-provided instructions for tape placement.
• Serial number information is documented and sent to the Customer.
• Photo documentation of all sealed items in the shipment (that is, racks, overpack boxes, Gaylord boxes, and such) showing the condition of packaging and placement of seals is done.
• Shrink wrap of racks and overpack boxes with plastic wrap can be provided based on mutual agreement.

This service is currently only available for shipments from select HPE integration centers. Contact your HPE sales representative for more information.

The Customer will:

• Provide tamper-evident tape if the HPE tamper-evident tape does not meet their requirements
• Offer seal application directions including drawings or other information that provides seal placement information
• Assign a designated person to participate in the service planning meeting and follow-on service activity
• Ensure that a designated person is assigned and who, on behalf of the Customer, will provide the written Customer requirements as to the placing of the tamper-evident tape, and will provide the Customer approved tape in the instance that the HPE tape does not meet the Customer requirements
• Ensure that all service prerequisites have been met
• Advise HPE of any special security, health, and safety matters applicable to the Customer site where the service is to be provided
• Provide to HPE, on request, any information that HPE may reasonably request about the implementation of the service
• Coordinate all required internal / third-party participation and cooperation
• Assign or make available experienced subject matter and technical experts, upon request or as needed
• Purchase or provide all hardware, software, licenses, staff, current maintenance contracts, and environments necessary for HPE to deliver the service
• Ensure that all information provided by the Customer is complete, accurate, and up to date
• Perform other reasonable activities to help HPE identify, implement, or resolve problems, as requested by HPE

This service is currently only available for shipments from select HPE integration centers. Contact your HPE sales representative for more information.

Customer must have purchased HPE Factory Express Level 3, Level 4, or Level 5; HPE Cray custom installation service, or an HPE Factory Express Ala Carte Service as a prerequisite.

• Any documentation provided as part of the service will be provided in Microsoft Office format.
• HPE Cray systems must be shipped in a crate to be eligible for this service.
• HPE resource time is dependent upon the Customer’s compliance with required prerequisites and participation.
• Services will be performed during local HPE standard business hours and days, excluding HPE holidays.
• Hewlett Packard Enterprise reserves the right to charge, on a time-and-materials basis, for any additional work over and above the service package pricing that may result from work required to address service prerequisites or other requirements that are not met by the Customer.
• HPE’s ability to deliver the services is dependent upon Customer’s full and timely cooperation with HPE, as well as the accuracy and completeness of information and data the Customer provides to HPE.
• To the extent HPE process personal data on the Customer’s behalf in the course of providing services, the HPE Data Privacy and Security Agreement Schedule — HPE Support and Professional Services found at hpe.com/us/en/legal/customer-privacy.html shall apply.
• Activities such as, but not limited to, the following are excluded from this service:

  • Service deployment on hardware not covered by an HPE warranty or service maintenance contract
  • Service deployment on hardware covered by a third-party maintenance contract
  • Services that, in the opinion of HPE, are required due to unauthorized attempts by non-HPE personnel to install, repair, maintain, or modify hardware, firmware, or software
  • Service required due to causes external to the HPE maintained hardware or software
  • This data sheet is governed by the HPE current standard sales terms, which include the supplemental data sheet, or, if applicable, the Customer’s purchase agreement with HPE
  • Any services not clearly specified in this document
  • Upon receipt of an acceptable order, HPE will contact the Customer within seven business days to organize a mutually agreed service delivery date
  • Customer must schedule and receive delivery of these services within 180 days from order acceptance. HPE reserves the right to reprice for services not scheduled and delivered within 180 days. Backorders or shipment delays may affect the delivery timeline. Orders for services will expire after 365 days (1 year) from the order acceptance date for services not scheduled and delivered and Customer will not be entitled to a refund for the unused services

For ordering information, contact your HPE sales representative.