Support Bundle Contents

Description of Support File Content window tabs and the support data that is displayed on each tab

When the View Content action is selected on the Support tab → Support Files screen, the Support File Content screen displays detailed information for the selected support file.

Node Information Tab

The Node Information tab displays version information for the selected node.

  • Node: List of nodes available in this collection.
    1. Click the down arrow and choose the node to display.
    2. Click the Apply button.
  • Show: Display the installed software, resources, and processes.
    1. Click the down arrow and choose which module to display.
    2. Click the Apply button.

Web Logs Tab

The Web Logs tab lists all the cluster web logs when the support file was created. When a specific log is selected (using the Log File menu), the log entries are displayed in the lower pane. Here are some available logs:

  • wsgi_access.log: These are the logs for the web server gateway interface.
  • access.log: This is a copy of the access log.
  • error.log: The error log contains information indicating when mysqld was started and stopped; The log also shows any critical errors that occur while the server is running.

HA Logs Tab

The HA Logs tab lists all the cluster HA logs when the support file was created.

Heartbeat is a daemon that provides cluster infrastructure (communication and membership) services to its clients. This allows clients to know about the presence (or absence) of peer processes on other machines and easily exchange messages with them.

Each pair of nodes has shared HA configuration, which means that if something goes wrong on any node in the pair, the other node takes over all the services, such as the Lustre targets, Linux services, etc.

The HA logging feature captures all HA changes (resource transition, service restart, nodes being unresponsive) into log files named ha-local.log (for MGMT nodes) or ha.log (for all other nodes). These logs are stored in the /var/log directory and are linked to shared storage, providing the benefit that if one of the MGMT nodes goes down, the logs can be accessed from the HA partner.

Application State Tab

The Application State tab shows the internal contents of the database that is used to track the states of the management application. This information is presented only for transparency, to allow full review of the information being transmitted to the support staff. It is not intended to enable full comprehension of this information; it may change format from version to version. However, the information will help support staff understand the context of the reported issue and may help them debug the issue or identify unusual circumstances.