Investigate Hardware Problems

Use the Problems Found link to investigate hardware problems

When hardware problems arise, a red Problems found link will display on the Inventory view of the Dashboard tab, just to the right of the affected component. To investigate problems, follow these steps:

  1. Click the Problems found link.
    • For server-related issues, the Node Control tab opens and shows nodes based on the all server nodes filter.
    • For power, cooling, and storage media-related issues, the Health tab opens and displays the inventory service group. The service status screen displays the following:
      • Rack location of the affected hardware
      • Status level (Warning or Critical)
      • Date and time-stamp when the component status was last checked
      • Length of time the component has been in this status
      • Number of attempts made by the system to check the component status
      • Additional information about the nature of the problem

      The data shown on the service status screen is sortable by different columns. Options allow users to filter the results based on different criteria, specify the number of results per page, and navigate back and forth through multiple pages. Additionally, the data can be exported to a CSV or JSON file, or it can be linked from a different location.

    To see additional details about a problem affecting a hardware component...

  2. Click the entries in the Host or Service columns.
    The Host page lists detailed host state information, provides commands that can be executed on the host, and shows comments associated with the host and any scheduled downtime (with options to delete the entries).

    The Service page provides information on the degraded service associated with the host, by listing service state information, available commands, comments, and scheduled downtime. Use this information and the available commands on these pages to manage service checks and notifications for the specified host.