Download a Support File

Procedure to download a support bundle file to a local machine

Use the download feature to save a local copy of the selected support bundle file.

To download a support bundle file:

  1. Navigate to the Support tab.
    The Support Files screen displays.
  2. Select a support bundle file to download.
    1. Click the checkbox to the left of the collection time of the support bundle file to download.
    2. Click the Action button.
    3. Select Download a copy from the drop-down menu.
      Depending on the local machine and browser, the support bundle file may download automatically to a default local directory. If this is not the case, proceed to the next sub-step.
    4. Specify where to save the file on the local system.
      The support bundle file is downloaded to the local machine.