Purchased Proactive Care? You’re in the right place

Use the information below to get started with Proactive Care Services personalized IT support. Establish access, connect your devices to HPE, and get your questions answered.


Benefits and Support

Attention All Customers, HPE Proactive Care Reports are getting even better. The current reports will be replaced with all new interactive dashboards. Starting in October 2022, your Proactive Care Report information will be accessible on demand at support.hpe.com. For more information about the dashboards, watch the Insight Dashboard video. This page will be updated with additional information about dashboards as it becomes available.

Enhanced Call Handling


Enhanced Call Handling gives access to technical experts. In the event of a service incident, Proactive Care provides you with access to advanced technical specialists who will manage your case from start to finish. These specialists, armed with advanced diagnostic information, can resolve critical issues faster than ever before.

Insight Dashboards


Proactive Care Service Reports have been replaced with the new Your Insights dashboard.  Now, when your devices are added to your support profile, you can access your device data on-demand. Simply log onto HPE Support Center and select Your Insights tile to access your new dashboards.

  • Your Insights Dashboard
  • Incident Dashboard
  • Software Dashboard

 

Proactive Care Service Enhancements
 

Customers who have Proactive Care or Proactive Care Advanced have access to additional service features including:

  • Expert forum response
  • General Technical Guidance
  • Tech tips videos
  • Visual Remote Guidance
  • Predictive alerts

Refer to the datasheet, and addendums for more information.

Learn More

Read the HPE Proactive Care data sheet

Read the HPE Proactive Care Advanced data sheet

Read the HPE Synergy addendum and FAQ

Read the HPE 3PAR and HPE Primera Arrays addendum

Connectivity Installation Assistance


Connectivity Installation Assistance enables automatic problem notification to HPE. We can fix issues faster when your devices are connected to HPE. To get your devices connected, call HPE and say "Insight Remote Support."

PCC Get Started

HPE Get Connected

Dashboard Data Review
 

A Technical Account Manager or your HPE Authorized Service Partner can review Your Insights dashboard data with you.

Proactive Care Advanced


Proactive Care Advanced contains all the features of Proactive Care, plus:

  • An assigned account support manager
  • Technology services support credits
  • Critical event management