Getting Started with Remote Support
Reduce unplanned downtime with automated, remote monitoring of servers, storage and networking technologies.
Connect your products to HPE
Unlock all the benefits of your technology investment with 24x7 monitoring by HPE. Achieve up to 77% reduction in down time, near 100% diagnostic accuracy and a single consolidated view of your environment. Receive pre-failure alerts and automatic call logging and parts dispatch. HPE Proactive Care service and HPE Datacenter Care customers will also benefit from proactive reports. These benefits are already available to you at no additional cost with HPE Warranty or Contractual Service Agreement.
Let your equipment “phone home” for free
When you deploy HPE OneView with integrated remote support, your servers, storage and networking equipment can dial home to HPE and initiate a service call by themselves without anyone on your team doing a thing. The tool automatically opens a ticket, orders needed parts, logs the whole process, and then closes the ticket. Your equipment can also send diagnostic data that allows for your service issue to be resolved quicker. These benefits are available to you at no additional cost with HPE Warranty or Contractual Hardware Service Agreement.
Download remote services software
HPE Insight Remote Support 7.x enables remote support to improve the availability of supported servers, storage, networking and printers.
77%
55%
48%
Improving infrastructure reliability
Russia’s MegaFon relies on automated support from HPE for its massive infrastructure. Working with remote, proactive monitoring, they have reduced time to issue resolution and increased system performance.
Automated remote support
With remote support, HPE monitors your IT environment and provides proactive alerts and troubleshooting support for a wide variety of devices and virtually all Hewlett Packard Enterprise products. Learn about your connection options and how to configure your options. Customize your environment to maximize the reliability of your HPE technology and enable the best possible support services.
Get started now
You can set up support automation on your own. Our “Getting Started with HPE Remote Support Guide” explains how.
Resources
Analyst White Paper : IDC: The business value of connected support from HPE
This IDC white paper describes the challenges facing IT organizations as they transition to the 3rd Platform, with a focus on support services for the enterprise. It highlights the important role of support services in improving IT operations while maximizing system performance.
Solution Brief : Connected support from Hewlett Packard Enterprise
Unlock all the benefits of your technology investment by connecting your products to Hewlett Packard Enterprise
Catalog : HPE Support Center
HPE Support Center
Article : HPE Proactive Care Services
HPE Proactive Care Services
Catalog : Systems Insight Manager
Systems Insight Manager
Documentation : Insight remote support documentation and manuals
Insight Remote Support Documentation and Manuals
Article : HPE Proactive Care Services
HPE Proactive Care Services
1, 2, 3. “Before and After” impact of HPE Remote Monitoring, Source: IDC White Paper, “The Business value of Connected Support from HPE.”