Proactive Care Central
Proactive Care Customers:
Enhanced Call Handling gives access to technical experts
In the event of a service incident, Proactive Care provides you with access to advanced technical specialists who will manage your case from start to finish. These specialists, armed with advanced diagnostic information, can resolve critical issues faster than ever before.
Connectivity Installation Assistance enables automatic problem notification to HPE
Proactive Care Service Reports assist with problem prevention
When your devices are connected HPE can provide you with a set of reports that contain HPE’s analysis and recommendations for your connected devices.
- Incident Report (quarterly)
- Firmware Software Version report (biannually)
- Proactive Scan (biannually) - a technical assessment that identifies potential configuration problems.
A Technical Account Manager or your HPE Authorized Service Partner can review your personalized reports and recommendations with you. Detailed instructions