Proactive Care Central - Manage Your Service
Proactive Care Customer
As a Proactive Care customer, you can get more from your service through the use of the HPE Support Center and HPE Remote Support Technology (Insight Remote Support , STaTS or Oneview Plug-in)
Proactive Care Contract and Service Management
The HPE Support Center User Guide provides illustrated step-by-step instructions on setting up your HPE Passport Account, along with information on guided troubleshooting, product manuals and ordering replacement parts. You can also:
- Set Up Product Alerts to receive alerts as they are released on selected products including driver, security, patch and support alerts.
- Set Up Web Case Logging to autofill reoccurring information and streamline your web case logging experience.
- Launch HPE Support Center
You can share ownership and grant access to devices in HPE Support Center. A contract and warranty share is an association you create between a set of contracts and warranties and a group of users.
HPE offers customers the option to have the Proactive Care reports explained by an HPE Technical Account Manager (TAM) or by your HPE Authorized Service Partner.To ensure your HPE Authorized Service Partner receives copies of the Proactive Care reports follow these steps .
Get notified by Insight RS of cases opened and closed, collections sent, and other events through email.
Proactive Care Service Report Management
Proactive Care reports can be viewed in HPE Support Center on the Insight Online My IT Environment tab.
Click on the Reports icon 
to view your Proactive Care reports. An email notification is sent when new reports are published.
Contact HPE through your local support phone number or log the case in HPE Support Center or you can contact your HPE Authorized Service Partner directly.
Your report schedule will be emailed to you when you link your support agreements in HPE Support Center and connect your devices to HPE. New agreements linked and connected at a later date will be added to your existing schedule.
Link Support Agreement IDs to your HPE Passport
Once you link the new support agreements to your existing HPE Passport and connect your new devices to HPE they will automatically be added to your next scheduled reports.
Link Support Agreement IDs to your HPE Passport