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HPE Support Automation and Insight Remote Support monitors your IT environment and provides proactive alerts and troubleshooting support
Hewlett Packard Enterprise (HPE) support automation works with a wide variety of devices and virtually all Hewlett Packard Enterprise products. Learn about your connection options, how to configure your devices, and customize your environment to maximize the reliability of your HPE technology and enable the best possible support services.
HPE offers multiple options for you to connect
1: Through a central connect on-site Hosting Device.
2: Through a Direct Connection from each device to HPE.
Insight Remote Support
#1: Read Insight Remote Support Release Notes* first to validate device types and ensure availability and reliability of your connection.
#1A: Insight Remote Support Monitored Devices Support Matrix* Lists all the supported devices and required protocols.
#2: Read Insight Remote Support Installation and Configuration Guide* for installation and configuration of your Insight Remote Support Hosting Device.
#3: Read Insight Remote Support Monitored Devices Configuration Guide* for configuration and discovery of devices to be monitored. (Includes protocol information).
For an additional easy checklist to follow and to validate your steps and ensure a successful installation and configuration of your hosting device and monitored devices please see the Insight Remote Support Quick Installation Guide*.
OneView Remote Support
#2: Read OneView 3.x Release Notes to validate device types and ensure availability and reliability of your connection
#2A: OneView 3.x Support Matrix Lists Appliance and Firmware requirements, supported hardware, configuration maximums and resources.
#2B: OneView 3.x Support Matrix for HPE Synergy Lists Appliance and Firmware requirements, supported hardware, configuration maximums and resources.
#3: Read OneView 3.x Installation Guide
#4: Review references, user guides and white papers as needed
ProLiant Gen8/Gen9 server or BladeSystem c-Class enclosure
1: Use HPE Insight Remote Support and Insight Online Setup Guide for HPE ProLiant Servers and HPE BladeSystem c-Class Enclosures. Document for direct connect and Insight Online configuration (direct connect start with prerequisite chapter 2).
2: Video help setting up direct connect: Automate support with HPE Insight Online direct connect.
HPE 3PAR StoreServ storage device setup: Enable Connectivity for 3PAR Storage
HPE StoreOnce Systems storage device setup: Enable Connectivity for StoreOnce Systems
HPE StoreVirtual Systems storage device setup: Enable Connectivity for StoreVirtual Systems
You can organize and manage device groups, solutions, and credentials. You can also expand your remote support environment to monitor multiple locations. Check the installation guide to configure your support automation environment for multiple sites and/or administrators.
Reference Insight Online User Guide to provide complete user experience by viewing devices configured across multiple remote support connectivity platforms (environment limitation may apply)
Refer to the online help sites for more information.
The scripting capability of HPE ProLiant technology provides an easy and efficient way to configure and maintain management processes in large scale IT environments, saving time and money. The following scripting tools provide a method to configure multiple iLO systems, to incorporate a standard configuration into the deployment process, and to control servers and storage systems.
HPE’s first priority in support automation technology is the security and reliability of the connection. HPE does not collect customers’ application information or business data. Diagnostic data is communicated through a restricted and tightly controlled secure access point. All information collected is encrypted and digitally signed using an X.509 certificate prior to transport to HPE. Data is sent to HPE via secure HTTPS and is stored in a secure data facility in one of HPE’s corporate data centers.
Support for HPE Insight Remote Support is available through HPE's local Response Centers or through HPE Technology Services
HPE Support Center Mobile App
HPE Support Center
HPE Proactive Care Services
HPE Insight Online to a User Guide
Insight Remote Support Documentation and Manuals
Insight Remote Support: Solution Support FAQ