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The state of the telco industry in a hyperconnected world

The telecommunications industry is at a crossroads, and companies have a decision to make about their future: Remain utility providers or evolve into comprehensive digital-service suppliers.

What role will telcos play in the connected world of tomorrow? Report - 5.1 MB - 39 Pages

Connectivity is no longer a luxury; it’s now an integral part of consumers’ lives. It’s also a vital component of virtually every industry. The rising tide of smart devices and smart places is forging a world where all aspects of life — business and personal — are constantly connected. As this happens, the value of connectivity itself increases. Countless, evolving business models are built on connectivity — think Uber — but many telcos fail to profit from that success.

One challenge to digital transformation: Telcos must continue to operate the existing networks on which all global communication relies. This means finding a way to balance transformation with consistent reliability. As digital behemoths and over-the-top (OTT) players continue to disrupt the telecommunications landscape, technological advancements in mobile devices and network systems — and exciting new use cases like the Internet of things (IoT) and the explosion in data — present fresh opportunities for telcos to diversify and stay competitive. 

Now is the time for telcos to determine what role they want to play in this digitized, hyperconnected world. Will you function as little more than a utility service or offer something more? Some will transform into full-fledged digital service providers, whereas others will focus primarily on providing connectivity. Either way, to meet new customer expectations, telcos must achieve greater agility, efficiency and innovation by embracing network virtualization, cloud technologies and hybrid operating models to drive transformation. Where will your business fall on the revamped spectrum? Now is the time to decide.

In this 39-page report, the following topics are covered:

  • Smart cities and smart devices
  • Augmented intelligence/big data
  • Value-chain disruption
  • Changing customer expectations
  • Disruption of the core revenue stream