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The future of public sectors in a citizen-centric digital world

Digital innovations and changing demographics are redefining government by the people, for the people.

In a digital-first world, public sectors must rethink their approach to providing citizens with the services and information it needs to flourish in the future. Report - 4.1 MB - 58 Pages

It’s not enough to be citizen-centric in the age of digital disruption. Public sectors must be citizen obsessed. From products and services to communication channels, all facets of the public sector must become citizen-centric. 

Governments can no longer dictate the type of relationships they have with citizens — the people have spoken, and they demand consumer experiences.

Removing friction while bringing together people of all types and complex governance—while partnering with the private sector—poses an enormous challenge. And, the stakes are high. Digital innovations and changing demographics mean citizens will expect more and more from their governments.

Download this in-depth 58-page report to learn more about the global trends that will shape the public sector and our collective future as citizens. This report includes the following chapters: 

  • Meet the new citizens. Global citizens of all ages and nationalities will expect the public sector to serve up the services they need, when and how they need them.
  • Crowdsourcing the government. Open data has become a never-ending virtual suggestion box of sorts, as citizens mine it to inform recommendations for how services should change, while public sectors use the same data sets — and more — to determine what citizens want.
  • Citizen disruptors. As the sharing economy and idea economy gain momentum, citizens and private companies are solving problems that used to be relegated to public sectors.
  • Government goes multichannel. Interacting with the public sector isn’t a face-to-face experience anymore. As additional channels open, the way in which citizens interact with government will more closely align with their preferred methods of communication—social media and digital platforms.

As citizens’ needs and desires usurp the budgetary bottom line, government agencies will have to rethink their approach to providing the public with the services and information it needs — which might mean increased investment and reallocation of resources.

Public sectors of the future will ultimately need to drive public value by connecting people, businesses, and things. This value will be measured through the quality of life, the economic prosperity of the citizens, and a seamless introduction of government services to the digital natives of this century. A citizen-driven approach will become the new law of the land, as citizens continue to gain more power and mandate what they need from the public sector — and not the other way around.

Read this report now to learn how governments can be more efficient, agile and resilient, and help drive economic growth, improve the quality of life, and create sustainable communities.