Podcast: How Mastercard is pushing the boundaries of global hybrid cloud adoption
[Editor's note: This podcast was originally published on March 6, 2019.]
With strict requirements around data sovereignty, security, and performance, Mastercard is testing the limits of hybrid cloud solutions to extend its distributed real-time payment capability around the globe.
But hybrid cloud adoption in the financial transaction processing industry still faces some challenges, notes Mastercard exec Paolo Pelizzoli. While technology is increasingly up to the task, “from a compliance perspective, there are still a lot of different boxes left to check before someone can allow payments data to flow actively across the cloud,” he says.
In this podcast, Pelizzoli joins Cloud Technology Partners cloud strategist Robert Christiansen to discuss how Mastercard’s extreme cloud-use model is bridging that gap and meeting the company’s need for localized data storage, compliance, and lightning-fast transaction speeds.
Dana Gardner: Hello, and welcome to the next edition of the BriefingsDirect Voice of the Customer podcast series. I’m Dana Gardner, principal analyst at Interarbor Solutions, your host and moderator for this ongoing discussion on the latest insights into hybrid IT and cloud computing.
Our next cloud adoption best practices discussion focuses on some of the strictest security and performance requirements for a new global finance services deployment. We’ll now explore how a major financial transactions provider is exploiting cloud models to extend a distributed real-time payment capability across the globe.
Due to the needs for localized data storage, privacy regulations compliance, and lightning-fast transactions speeds, this extreme cloud-use formula pushes the boundaries―and possibilities―for cloud solutions.
Stay with us now as we hear from an executive at Mastercard and a cloud deployment strategist about a new, cutting-edge use for cloud infrastructure. Please join me now in welcoming our guests, Paolo Pelizzoli, executive vice president and chief operating officer at Realtime Payments International for Mastercard. Welcome, Paolo.
Paolo Pelizzoli: Thank you.
Paolo Pelizzoli, Realtime Payments International for Mastercard
Gardner: We’re also here with Robert Christiansen, vice president and cloud strategist at Cloud Technology Partners (CTP), a Hewlett Packard Enterprise (HPE) company. Welcome, Robert.
Robert Christiansen: Thank you for having me. Good to be here.
Gardner: What is happening with cloud adoption that newly satisfies such major concerns as strict security, localized data, and top-rate performance? Robert, what’s allowing for a new leading edge when it comes to the public cloud's use?
Christiansen: A number of new use cases have been made public. For the front-runners like Capital One and some other organizations, they have taken core applications that would otherwise be considered sacred and are moving them to cloud platforms. Those have become more and more evident and visible. The Capital One CIO, Robert Alexander, has been very vocal about that.
Robert Christiansen, Cloud Technology Partners
So now others have followed suit. And the U.S. federal government regulators have been much more accepting around the audit controls. We are seeing a lot more governance and automation happening as well. A number of the business control objectives―from security to the actual technologies to the implementations―are becoming more accepted practices today for cloud deployment.
So, by default, folks like Paolo at Mastercard are considering the new solutions that could give them a competitive edge. We are just seeing a lot more acceptance of cloud models over the last 18 months.
Gardner: Paolo, is increased adoption a matter of gaining more confidence in cloud, or are there proof points you look for that open the gates for more cloud adoption?
Compliance challenges cloud
Pelizzoli: As we see what’s happening in the world around nationalism, the on-the-soil [data sovereignty] requirements have become much more prevalent. It will continue, so we need the ability to reach those countries, deploy quickly, and allow data persistence to occur there.
The adoption side of it is a double-edged sword. I think everybody wants to get there and everybody intuitively knows that they can get there. But there are a lot of controls around privacy, as well as the SOX and SOC 1 reports compliance, and everything else that needs to be adjusted to take the cloud into account. And if the cloud is rerouting traffic because one zone goes down and it flips to another zone, is that still within the same borders, is it still compliant, and can you prove that?
So while technologically this all can be done, from a compliance perspective, there are still a lot of different boxes left to check before someone can allow payments data to flow actively across the cloud―because that’s really the panacea.
Gardner: We have often seen a lag between what technology is capable of and what regulations, standards, and best practices allow. Are we beginning to see a compression of that lag? Are regulators, in effect, catching up to what the technology is capable of?
Pelizzoli: The technology is still way out in the front. The regulators have a lot on their plates. We can start moving as long as we adhere to all the regulations, but the regulations between countries and within some countries will continue to have a lagging effect. That being said, you are beginning to see governments understand how sanctions occur and they want their own networks within their own borders.
Those are the types of things that require a full-fledged payments network that predated the public Internet to begin to gain certain new features, functions, and capabilities. We are now basically having to redo that payments-grade network.
Gardner: Robert, the technology is highly capable. We have a major player like Mastercard interested in solving their new globalization requirements using cloud. What can help close the adoption gap? Does hybrid cloud help solve the logjam?
Christiansen: The regionalization issues are upfront, if not the No. 1 requirement, as Paolo has been talking about. I think about South Korea. We just had a meeting with the largest banking folks there. They are planning now for their adoption of public cloud, whether it’s Microsoft Azure, Amazon Web Services (AWS), or Google Cloud. But the laws are just now making it available.
Prior to January 1, 2019, the laws prohibited public cloud use for financial services companies, so things are changing. There is lot of that kind of thing going on around the globe. The strategy seems to be very focused on making the compute, network, and storage localized and regionalized. And that’s going to require technology grounding in some sort of connectivity across on-premises and public, while still putting the proper security in-place.
So, you may see more use of things like OpenShift or Cloud Foundry’s Pivotal platform and some overlay that allows folks to take advantage of that so that you can push down an appliance, like a piece of equipment, into a specific territory.
I’m not certain as to the cost that you incur as a result of adding such an additional local layer. But from a rollout perspective, this is an upfront conversation. Most financial organizations that globalize want to be able to develop and deploy in one way while also having regional, localized on-premises services. And they want it to get done as if in a public cloud. That is happening in a multiple number of regions.
Gardner: Paolo, please tell us more about International Realtime Payments. Are you set up specifically to solve this type of regional-global deployment problem, or is there a larger mandate? What’s the reason for this organization?
Hybrid help from data center to the edge
Pelizzoli: Mastercard made an acquisition a number of years ago of Vocalink. Vocalink did real-time secure interbank funds transfer, and linkage to the automated clearing house mechanism for the United Kingdom, including the BACS and LINK extensions to facilitate payments across the banking system. Because it’s nationally critical infrastructure, and it’s bank-to-bank secure funds transfer with liquidity checks in place, we have extended the capabilities. We can go through and perform the same nationally critical functions for other governments in other countries.
Vocalink has now been integrated into Mastercard, and Realtime Payments will extend the overall reach, to include the debit/credit loyalty gift “rails” that Mastercard has been traditionally known for.
I absolutely agree that you want to develop one way and then be able to deploy to multiple locations. As hybrid cloud has arrived, with the advent of Microsoft Azure Stack and more recently AWS’s Outposts, it gives you the cloud inside of your data center with the same capabilities, the same consoles, and the same scripting and automation, etc.
As we see those mechanisms become richer and more robust, we will go through and be deploying that approach to any and all of our resources―even being embedded at the edge within a point-of-sale device.
As we examine the different requirements from government regulations, it really comes down to managing personally identifiable information.
So, if you can secure the transaction information by abstracting out all the other stuff and doing some interesting cryptography that only those governments know about, the [transaction] flow will still go through [the cloud] but the data will still be there, at the edge and on the device or appliance.
We already provide for detection and other value-added services for the assurance of the banks, all the way down to the consumers, to protect them. As we start going through and seeing globalization―but also the regionalization due to regulation―it will be interesting to uncover fraudulent activity. We already have unique insights into that.
No more noisy neighbors
Christiansen: Getting back to the hybrid strategy, AWS Outposts and Azure Stack have created the opportunity for such globalization at speed. Someone can plug in a network and power cable and get a public cloud-like experience yet it’s on an on-premises device. That opens a significant number of doors.
You eliminate multi-tenancy issues, for example, which are a huge obstacle when it comes to compliance. In addition, you have to address “noisy neighbor” issues, performance issues, failovers, and stuff like that that are caused by multi-tenancy issues.
If you’re able to simply deploy a cloud appliance that is self-aware, you have a whole other trajectory toward use of the cloud technology. I am actively encouraged to see what Microsoft and Amazon can do to press that further. I just wanted to tag that onto what Paolo was talking about.
Pelizzoli: Right, and these self-contained deployments can use Kubernetes. In that way, everything that’s required to go through and run autonomously―even the software-defined networks―can be deployed via containers. It actually knows where its point of persistence needs to be for data sovereignty compliance, regardless of where it actually ends up being deployed.
This comes back to an earlier comment about the technology being quite far ahead. It is still maturing. I don’t think it is fully mature to everybody’s liking yet. But there are some very, very encouraging steps.
As long as we go in with our eyes wide open, there are certain things that will allow us to go through and use those technologies. We still have some legacy stuff pinned to bare-metal hardware. But as things start behaving in a hybrid cloud fashion as we’re describing, and once we get all the security and guidelines set up, we can migrate off of those legacy systems at an accelerated pace.
Gardner: It seems to me that Realtime Payments International could be a bellwether use case for such global hybrid cloud adoption. What then are the checkboxes you need to sign off on in order to be able to use cloud to solve your problems?
Perpetual personal data protection
Pelizzoli: I can’t give you all the criteria, but the persistence layer needs to be highly encrypted. The transports need to be highly encrypted. Every time anything is persisted, it has to go through a regulatory set of checks, just to make sure that it’s allowed to do what it’s being asked to do. We need a lot of cleanliness in the way metrics are captured so that you can’t use a metric to get back to a person.
If nothing else, we have learned a lot from the recent [data intrusion] announcements by Facebook, Marriott, and others. The data is quite prevalent out there. And payments data, just like your hospital data, is the most personal.
As we start figuring out the nuances of regulation around an individual service, it must be externalized. We have to be able to literally inject solutions to regulatory requirements―and not by coding it. We can’t be creating any payments that are ambiguous.
That’s why we are starting to see a lot of effort going into how artificial intelligence can help. AI could check services and configurations to test for every possibility so that there isn’t a “hole” that somebody can go through with a certain amount of credentials.
As we go forward, those are the types of things that, when we are in a public cloud, we need to account for. When we were all internal, we had a lot of perimeter defenses. The new perimeter becomes more nebulous in a public cloud. You can create virtual private clouds, but you need to be very wary that you are expanding time factors or latency.
Gardner: If you can check off these security and performance requirements, and you are able to start exploiting the hybrid cloud continuum across different localities, what do you get? What are the business outcomes you’re seeking?
Common cloud consistency
Pelizzoli: A couple of things. One is agility, in terms of being able to deploy to two adjacent countries, if one country has a major outage. That means ease of access to a payments-grade network―without having to go through and put in hardware, which will invariably fail.
Also, the ability to scale quickly. There is an expected peak season for payments, such as around the Christmas holidays. But there could be an unexpected peak season based on bad news―not a peak season but a peak day. How do you go through and have your systems scale within one country that wasn’t normally producing a lot of transactions? All of a sudden, now it’s producing 18 times the amount of transactions.
Those types of things give us a different development paradigm. We have a lot of developers. A [common cloud approach] would give us consistency and the ability to be clean in how we automate deployment—the testing side of it, the security checks, etc.
Before, there were a lot of different ways of doing development, depending on the language and the target. Bringing that together would allow increased velocity and reduced cost, in most cases. And what I mean by “most cases” is I can use only what I need and scale as I require. I don’t have to build for the worst possible day and then potentially never hit it. So, I could use my capacity more efficiently.
Gardner: Robert, it sounds like major financial applications, like a global real-time payment solution, are getting from the cloud what startups and cloud-native organizations have taken for granted. We’re now able to take the benefits of cloud to some of the most extreme and complex use cases.
Cloud-driven global agility
Christiansen: That’s a really good observation, Dana. A healthcare organization could use the same technologies to leverage an industrial-strength transaction platform that allows them to deliver healthcare solutions globally. And they could deem it as a future-proof infrastructure solution.
One of the big advantages of the public cloud has been the isolation of all those things that many central IT teams have had to do day in and day out. That is to patch releases, upgrade processes, constantly looking at the refresh. They call it painting the Golden Gate Bridge, where once you finish painting the bridge, you have to go back and do it all over again. And a lot of that effort and money goes into that refresh process.
And so they are asking themselves, “Hey, how can we take our $3 or $4 billion IT spend], and take x amount of that and begin applying it toward innovation?”
And if someone can take a piece out of that equation, all things are eligible. Everyone is asking the same question, “How do I compete globally in a way that allows me to build the agility transformation into my organization?” Right now, there is so much rigidity, but the balance against what Paolo was talking about―the industrial-grade network and transaction framework―to get this stuff done cannot be relinquished.
So people are asking a lot of the same questions. They come in and ask us at CTP, “Hey, what use cases are actually in place today where I can start leveraging portions of the public cloud so I can start knocking off pieces?”
Paolo, how do you use your existing infrastructure, and what portion of cloud enablement can you bring to the table? Is it cloud-first, where you say, “Hey, everything is up for grabs?” Or are you more isolated into using cloud only in a certain segment?
Follow a paved path of patterns
Pelizzoli: Obviously, the endgame is to be in the cloud 100 percent. That’s utopian. How do we get there? There is analysis being done. It depends if we are talking about real-time payments, which is actually more prepared to go into the cloud than some of the core processing that handles most of North America and Europe from an individual credit card or debit card swipe. Some of those core pieces need more rewiring to take advantage of the cloud.
When we look at it, we are decomposing all of the legacy systems and seeing how well they fit into what we call a paved path of patterns. If there is a paved path for a specific type of pattern, we put it on the list of things to transition to, as being built as a cloud-native service. And then we run it alongside its parent for a while, to test it, through stressful periods and through forced chaos. If the segment goes down, where does it flip over to? And what is the recovery time?
The one thing we cannot do is in any way increase latency. In fact, we have some very aggressive targets to reduce latency wherever we can. We also want to improve the recovery and security of the individual components, which we end up calling value-added services.
There are some basic services we have to provide, and then value-added services, which people can opt in or opt out of. We do have a plan and strategy to go through and prioritize that list.
Gardner: Paolo, as you master hybrid cloud, you must have visibility and monitoring across these different models. It’s a new kind of monitoring, a new kind of management.
What do you look to from CTP and HPE to help attain new levels of insight so you can measure what’s going on, and therefore optimize and automate?
Pelizzoli: CTP has been a very good and integral part of our first steps into the cloud.
Now, I will give you one disclaimer. We have some companies that are Mastercard companies that are already in the cloud, and were born in the cloud. So we have experience with AWS, we have experience with Azure, and we have some experience with Google Cloud Platform.
It’s not that Mastercard isn’t in the cloud already—it is. But when you start taking the entire plant and moving it, we want to make sure that the security controls, which CTP has been helping ratify, get extended into the cloud―and where appropriate, actually removed, because there are better ones in the cloud today.
Extend the cloud management office
Now, the next phase is to start building out a cloud management office. Our cloud management office was created early last year. It is now getting the appropriate checks and audits from finance, the application teams, the architecture team, security teams, and so on.
As that list of prioritized applications comes through, they have the appropriate paved path, checks, and balance. If there are any exceptions, it gets fiercely debated and will either get a pass or it will not. But even if it does not, it can still sit within our on-premises version of the cloud, it’s just more protected.
As we route all the traffic, that is where there is going to be a lot of checks within the different network hops that it has to take to prevent certain information from getting outside when it’s not appropriate.
Gardner: And is there something of a wish list that you might have for how to better fulfill the mandate of that cloud management office?
Pelizzoli: We have CTP, which HPE purchased along with RedPixie. They cover, between those two acquisitions, all of the public cloud providers.
Now, the cloud providers themselves are selling you the next feature function to move themselves ahead of their competitor. CTP and RedPixie are taking the common denominator across all of them to make sure that you are not overstepping promises from one cloud provider into another cloud provider. You are not thinking that everybody is moving at the same pace.
They also provide implementation capabilities, migration capabilities, and testing capabilities through the larger HPE organization. The fact is, we have strong relationships with Microsoft and with Amazon, and so does HPE. If we can bring the collective muscle of Mastercard, HPE, and the cloud providers together, we can move mountains.
Gardner: We hear folks like Paolo describe their vision of what’s possible when you can use the cloud providers in an orchestrated, concerted, and value-added approach.
Other people in the market may not understand what is going on across multicloud management requirements. What would you want them to know, Robert?
O brave new hybrid world
Christiansen: A hybrid world is the true reality. Just the complexity of the enterprise, no matter what industry you are in, has caused these application centers of gravity. The latency issues between applications that could be moved to cloud or not, or impacted by where the data resides, these have created huge gravity issues, so they are unable to take advantage of the frameworks that the public clouds provide.
So, the reality is that the public cloud is going to have to come down into the four walls of the enterprise. As a result of that, we are seeing an explosion of the common abstraction―there is going to be some open sourced framework for all clouds to communicate and to talk and behave alike.
Over the past decade, the on-premises and OpenStack world has been decommissioning the whole legacy technology stack, moving it off to the side as a priority, as they seek to adopt cloud. The reality now is that we have regional, government, and data privacy issues. We have got all sorts of things that are pulling it all back internally again.
Out of all this chaos is going to rise the phoenix of some sort of common framework. There has to be. There is no other way out of this. We are already seeing organizations such as Paolo’s at Mastercard develop a mandate to take the agile step forward.
They want somebody to provide the ability to gain more business value versus the technology, to manage and keep track of infrastructure and to future-proof that platform. But at the same time, they want a technology position where they can use common frameworks, common languages, things that give interoperability across multiple platforms. That’s where you are seeing a huge amount of investment.
I don’t know if you recently saw that HashiCorp got $100 million in additional funding, and they have a valuation of almost $2 billion. This is a company that specializes in sitting in that space. And we are going to see more of that.
And as folks like Mastercard drive the requirements, the "all-in on one public cloud" mentality is going to quickly evaporate. These platforms absolutely have to learn how to play together and get along with on-premises, as well as between themselves.
Gardner: Paolo, any last thoughts about how we get cloud providers to be team players rather than walking around with sharp elbows?
Tech that plays well with others
Pelizzoli: I think it’s actually going to end up being a lot more of the technology that’s being allowed to run on these cloud platforms is going to take care of it.
I mentioned Kubernetes and Docker earlier, and there are others out there. The fact that they can isolate themselves from the cloud provider itself is where it will neutralize some of the sharp elbowing that goes on.
Now, there are going to be features that keep coming up that I think companies like ours will take a look at and start putting workloads where the latest cutting-edge feature gives us a competitive advantage and then wait for other cloud providers to go through and catch up. And when they do, we can then deploy out on those. But those will be very conscious decisions.
I don’t think that there is a "one cloud fits all," but where appropriate, we will go through and be absolutely multicloud. Where there is defining difference, we will go through and select the cloud provider that best suits in that area to cover that specific capability.
Gardner: It sounds like these extreme use cases and the very important requirements that organizations like Mastercard have will compel this marketplace to continue to flourish rather than become a "one size fits all." So an interesting time that we are seeing the maturation of the applications and use cases actually start to create more of a democratization of cloud in the marketplace.
I’m afraid we will have to leave it there. We’ve been exploring how a major financial transactions provider is exploiting cloud models to extend and distribute real-time payments capacity across the globe. And we have learned how the need for localized data storage and privacy regulations, compliance, and lightning-fast transaction speeds are pushing the boundaries of what cloud solutions can do.
So please join me in thanking our guests, Paolo Pelizzoli, executive vice president and chief operating officer at Realtime Payments International for Mastercard. Thank you so much, Paolo.
Pelizzoli: Thank you very much. I really appreciate it.
Gardner: And we have also been joined by Robert Christiansen, vice president and cloud strategist at Cloud Technology Partners, a Hewlett Packard Enterprise company. Thank you, Robert.
Christiansen: Thank you so much. I appreciate it.
Gardner: And a big thank you as well to our audience for joining this BriefingsDirect Voice of the Customer hybrid IT and cloud computing strategies interview.
I’m Dana Gardner, principal analyst at Interarbor Solutions, your host for this ongoing series of Hewlett Packard Enterprise-sponsored discussions. Thanks again for listening. Please pass this along to your IT community, and do come back next time.
Extreme cloud use: Lessons for leaders
- The technology to allow payments data to flow across the cloud is there—but from a compliance perspective, there are still a lot of boxes to be checked.
- Have upfront conversations about regionalization: how to develop and deploy globally while supporting services locally.
- Enterprise complexity creates hurdles to leveraging the public cloud, but open source frameworks are emerging that will help clouds talk to one another and behave more alike.
This article/content was written by the individual writer identified and does not necessarily reflect the view of Hewlett Packard Enterprise Company.