Make the most of your SAP HANA environment

HPE Pointnext Complete Care COE Service for SAP HANA and HPE Pointnext Complete Care Performance Optimization for SAP HANA

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Expert-level infrastructure support focused on a comprehensive SAP® experience with lifecycle management and performance optimization services for SAP HANA®

HPE Pointnext Complete Care for SAP HANA Solutions provides your IT staff with access to HPE experts who are focused on providing you a reliable SAP HANA experience.

 

In addition to the core HPE Pointnext Complete Care deliverables like your assigned account team and escalation management, there are two enhancement options for SAP HANA customers:

 

  • HPE Pointnext Complete Care COE Service for SAP HANA which provides a comprehensive service experience leveraging HPE experts to simplify the management of the SAP HANA infrastructure
  • HPE Pointnext Complete Care Performance Optimization for SAP HANA which provides expertise and assistance to help improve utilization and performance
  • The HPE Pointnext Complete Care COE Service for SAP HANA

     

    • Access to HPE Center of Excellence (COE) for SAP HANA for expert guidance and support on HPE infrastructure
    • Proactive management of your SAP HANA eligible systems with a customized solution lifecycle plan
    • Lifecycle Services Suite

     

    Access to SAP HANA experts

    The HPE COE for SAP HANA provides you with the ability to simplify your SAP HANA environment by providing:

     

    • Expert-level support focused on a comprehensive SAP experience
    • Interoperability ownership for the HPE Infrastructure solution for SAP HANA
    • Collaborative engagements initiated directly with SAP
    • Linux®-certified HPE COE experts exclusively focused on SAP HANA
    • Ninety-eight percent of customer issues resolved within HPE COE  1

     

    Lifecycle planning for every stage

    To address the complexities of versioning and infrastructure interoperability, HPE provides a customized lifecycle management plan based on your unique operational and business needs.

     

    Lifecycle Services Suite

    The Lifecycle Services Suite simplifies the challenges associated with versioning your HPE infrastructure solutions for SAP HANA by choosing from a catalog of lifecycle services without additional payment.

  • The HPE Pointnext Complete Care performance optimization for SAP HANA

    Enhance your experience with these options.

    IT Performance Assessment—SAP HANA

    Receive expert assessment on the performance and capacity of SAP workloads running on HANA with recommendations to help maximize utilization and performance

     

    Assigned Advisory Performance Consultant

    • Improve performance with an assigned advisory performance consultant available to advise on improving performance goals
    • Receive preventive advisory for your SAP HANA infrastructure

     

    For more information, contact your HPE sales representative or your HPE authorized channel partner.

Learn more at

hpe.com/services/completecare

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Linux is the registered trademark of Linus Torvalds in the U.S. and other countries. SAP and SAP HANA are trademarks or registered trademarks of SAP SE (or an SAP affiliate company) in Germany and other countries. All third-party marks are property of their respective owners.


  • 1 Based on COE internal reporting 2019. Cases not resolved in COE are resolved by product engineering. 
Based on COE internal reporting 2019. Cases not resolved in COE are resolved by product engineering.