HPE Tier 1 Storage Array Upgrade Service configures your array to be ready for additional workloads, aims to help you minimize the time required to upgrade your HPE Alletra 6000 or HPE Nimble Storage array, and prepares it for additional workload. Let our trained professionals guide you through the process, so your team can focus on improving their productivity.

HPE Tier 1 Storage Array Upgrade Service is intended to guide Customer from start to finish and helps make the installation a success. Our engagement includes the following phases:

• Planning
  • The upgrade will begin with HPE authorized installation specialist reviewing the upgrade requirements and planning the key steps using our pre-deployment checklist.
• Upgrade
  • HPE authorized installation specialist will install the in-scope component upgrades as defined on the preinstallation workbook and as detailed in the following service features table.
• Validation and health check
  • The installation specialist will conduct a set of HPE standard installation and verification tests (IVTs) based upon the upgrades that are being performed.
• Customer orientation
  • After the physical array upgrade work has been completed, HPE authorized installation specialist will conduct a high-level review of the system and its operation.

Table 1. Service features

Customers must meet the prerequisites required for this service, including but not limited to the following:

• A suitable physical operating environment must be provided, including implementing any environmental recommendations that HPE makes.

For in-family upgrades, this service is limited to installing add-on components into a single HPE Alletra 6000 or HPE Nimble Storage array when those components are all installed at the same time.

HPE’s ability to deliver this service is dependent upon the Customer’s full and timely cooperation with HPE, as well as the accuracy and completeness of any information and data the Customer provides to HPE.

An upgrade of the HPE Alletra OS or HPE NimbleOS upgrade may be required as part of (or before) the upgrade process as required for the components being upgraded.

Activities such as, but not limited to, the following are excluded from this service:

• Any service that is not clearly specified in this document.
• Application integration or integration of third-party products or peripherals not included with the system.
• Backup, recovery, and support of the operating system, other software, and data.
• Installation and configuration of any third-party storage hardware, servers, switches, routers, network gateways, and so on.
• Laying of any cable beyond the required internal array interconnect cables.
• Installation, configuration, or provisioning of any external SANs the Customer is using for data storage.
• Analysis and/or reconfiguration of the existing environment to improve performance or robustness.
• Operational testing of applications or additional tests requested or required by the Customer.
• Planning, designing, or implementing the Customer’s overall SAN or fabric architecture.
• Implementation of hardware and software products other than those specified in this document, including the Customer’s server, application, database, storage, SAN, and network; the Customer’s host, servers, applications, databases, storage, SAN, and network components used with HPE Alletra 6000 or HPE Nimble Storage array.
• Services that, in the opinion of HPE, are required due to unauthorized attempts by third-party personnel to install, repair, maintain, or modify hardware, firmware, or software.
• Activities are delivered during HPE local standard business hours unless additional services have been purchased or special arrangements have been made.
• Services will be performed at the Customer location identified in the pre-deployment checklist between the hours of 8:00 a.m. and 5:00 p.m. local time Monday through Friday, excluding HPE holidays (standard workday). Weekend and holiday hours or hours outside the standard workday may be available at an additional charge, and are subject to the change order process.
• Any deliverable documentation created for this engagement will be available in electronic format, in Adobe PDF format and/or using the Microsoft Office suite.

The Customer will:

• Contact an HPE authorized installation specialist to schedule and provide for the service delivery within 90 days of purchase
• Purchase or provide all hardware, software, licenses, staff, current maintenance contracts, and environments necessary for HPE to provide these services
• Ensure that all service prerequisites have been met
• Allow HPE authorized installation specialist full and unrestricted access to all locations where the service is to be performed
• Be responsible for all data backup and restore operations
• For the “In-Family” and “Cross-Family Offline” upgrade services, it is the Customer’s responsibility to deactivate (before) and reactivate (after) the configuration for synchronous replication on the existing array (if applicable)
• Assign a designated person from the Customer’s staff who, on behalf of the Customer, will grant all approvals; provide information; ensure that all hardware, firmware, and software that the HPE authorized installation specialist will need to deliver this service are available and that software products are properly licensed; and otherwise, be available to assist in facilitating the service delivery
• Upgrade the HPE NimbleOS version as determined in the pre-upgrade workbook before the HPE authorized installer arrives on-site

Customer acknowledges and agrees that HPE may use resources outside the country of purchase for delivery of these services unless otherwise specified as part of a service feature description.

• HPE reserves the right to reprice this service if the Customer does not schedule and provide for subsequent delivery within 90 days of purchase.

• Services will be provided on a single array at one Customer location.

• HPE reserves the right to charge, on a time-and-materials basis, for any additional work over and above the service package pricing that may result from work required to address service prerequisites or other requirements the Customer does not meet.

• Defective hardware, as identified during the installation, will be replaced or repaired under the original vendor warranty terms for products that HPE supplies and supports. Such hardware replacement or repair will not be covered under the terms of this service.

• Portions of the service may be delivered remotely or on-site at HPE’s discretion.

• The service is delivered as a single continuous event. Environments that require multiple engagements over a longer period of time are not eligible for this service, but appropriate services for such environments are available at additional cost.

• To find out whether a specific location is eligible for this service, check with a local HPE authorized representative.

• Travel charges may apply in some geographic locations. Contact a local HPE representative for details.

  
  

  To the extent HPE process personal data on the Customer’s behalf in the course of providing services, the HPE Data Privacy and Security Agreement Schedule — HPE Support and Professional Services found at hpe.com/us/en/legal/customer-privacy.html shall apply.

To obtain further information and to order this service, contact a local HPE sales representative or authorized partner and reference the following service product numbers:

• In-family upgrade: HA124A1#5MS — HPE Tier 1 Storage Array Upg Startup SVC
• Cross-family Offline upgrade: HA124A1#V0R — HPE Tier 1 Storage XFam Offline Upg SVC
• Cross-family Online Upgrade: HA124A1#V0X — HPE Tier 1 Storage XFam Online Upg SVC