Proactive Care Central - get started

If you don’t already have a User ID, you’ll be prompted to create one at the beginning of this step. Linking your support agreements enables you to submit, update, and review support cases. You can also research and obtain software updates and licenses.

You must link your support agreements to enable access to Your Insights dashboards, which is an integral part of your Proactive Care services.

Yes. You must link your support agreements. You can provide your channel partner visibility to Your Insights dashboards, which will give them the ability to review them with you.

Connecting your devices provides the information needed to identify risk in your environment and avoid problems. Connecting your devices is required to deliver the problem prevention and remote monitoring service features of Proactive Care Service.

Connecting your devices provides the information needed to identify risk in your environment and avoid problems. Proactive recommendations are dependent on data provided through connected devices. The data is used to compare with best practice rules developed from HPE experienced experts and reference data to provide recommendations to reduce risk in your devices.